About the Role
We are seeking a dynamic, outgoing, and business-driven Sales & Operations Manager to oversee a high-end men’s suit tailoring boutique located in DFC. The ideal candidate is well-presented, articulate, and passionate about fabrics, menswear, and premium customer service. This role combines sales leadership, operations management, and client relationship building.
Key Responsibilities
Sales & Business Development
- Drive revenue through outbound lead generation via offices, corporate clients, and networking channels.
- Develop partnerships with corporates, concierge services, and high-net-worth networks.
- Conduct client consultations, present fabric options, upsell packages, and close sales.
- Maintain and grow a CRM database to ensure repeat and referral business.
Operations Management
- Oversee day-to-day boutique operations and ensure efficient workflow between tailoring, fittings, and customer appointments.
- Coordinate with tailors and production teams to ensure timely delivery of garments.
- Manage inventory of fabrics, accessories, and supplies; oversee procurement and stock control.
- Generate regular sales, operations, and performance reports.
Customer Experience
- Maintain a polished, professional appearance as a brand representative.
- Deliver a premium, personalized client experience during all interactions.
- Resolve client concerns and ensure high satisfaction levels.
Team Leadership
- Lead and mentor boutique staff including sales personnel and tailors.
- Train new employees on customer service standards and product knowledge.
- Conduct performance evaluations and ensure operational discipline.
Administrative Duties
- Handle scheduling, reporting, vendor coordination, and basic Admin tasks.
- Assist with planning in-store events, trunk shows, and promotional activities.
Requirements
Requirements
- 3–7 years of experience in sales, retail operations, or boutique management (luxury fashion preferred).
- Strong communication, presentation, and interpersonal skills.
- Passion for menswear, fabrics, tailoring, and styling.
- Well-presented, confident, and customer-focused.
- Excellent organizational, multitasking, and reporting abilities.
- Ability to work independently in a high-end boutique environment.
- Valid UAE Driving License is an advantage.
- Bachelor’s degree preferred but not mandatory.
Benefits
What We Offer
- Salary range AED 8,000 – 10,000 + Other Benefits
- Opportunity to grow and lead a premium tailoring boutique in DIFC.
- Exposure to luxury clientele and bespoke tailoring.
- Supportive, creative, and dynamic work environment.
