Salary range $15.00-$17.00 hourly
Sales Associates are responsible for achieving daily sales goals while providing exceptional customer service. Sales Associates assist our guests with gifts and purchases at the Met Opera Shop, online, or via our special order service. They are thoughtful, engaging, knowledgeable and energetic. In addition, to superior selling and exceptional customer service skills, the Key Associate is an ambassador for the Metropolitan Opera and as such, creates a lasting and memorable impression of the opera house.
Primary Responsibilities:
Ability to sell across a variety of product categories
Understand and execute on up-selling and cross-selling
Ability to cultivate high-end customers and patrons, creating sales and membership opportunities
Provide excellent, engaging and thoughtful customer service
Maintain a thorough knowledge of Met Shop products and promotions
Stay informed of merchandise campaigns, promotions and store activities
Actively work to maintain visual displays including accurate signs, price tags, and collections
Restock and replenish the selling floor
Keep the selling area, registers and stock area clean and well maintained
Ring on the register, report and handle all required transactions, issue receipts and pack merchandise in the proper manner
Stay current with Met Opera productions
Adhere to all policies and programs contained in the Employee Handbook
Stay informed of store standards, practices and routines and work accordingly
Answer phones courteously and promptly
As assigned assist in the training of new sales associates
Communicate effectively with customers and co-workers
Must fulfill scheduled obligations or find a replacement in a timely manner (subject to the approval of the store manager)
Perform other retail associate duties as directed including but not limited to:
Assisting with product or purchasing related administrative tasks on an as-needed basis in the merchandising office
Data entry on an as-needed basis
Receiving merchandise
Prepare orders for shipment
Performing cycle counts
Other activities needed to operate the store and web business
Qualification and Skill Requirements:
Excellent selling skills
Strong math skills – with a knowledge of retail math desired
A love of the opera and a strong knowledge of opera composers, performers, works and recordings
Friendly, outgoing, professional personality
Prior experience in retail (music, luxury preferred)
Excellent customer service skills
Excellent communication skills
Excellent written skills
Physical Demands:
Selling floor work environment.
Ability to work flexible hours.
Ability to lift up to 25 lbs.
The Metropolitan Opera is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and existing employees without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, citizenship status, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, or any protected category prohibited by local, state or federal laws.
