Sales Associate, CPS

Inbound Sales Activities:

Respond promptly to incoming sales inquiries via phone and email. 

Qualify prospects by understanding their licensing needs and career goals. 

Provide detailed information about construction education programs and requirements. 

Guide customers through the course selection and enrollment process. 

Process orders and maintain accurate records in the CRM system. 

 

 

Outbound Sales Activities:

Conduct proactive outreach to potential customers and leads. 

Follow up with prospects at key decision points in their buying journey. 

Develop and maintain a pipeline of qualified opportunities. 

Execute targeted outreach campaigns to specific customer segments. 

Reconnect with past customers for continuing education opportunities. 

 

 

Product Knowledge & Consulting:

Maintain expert knowledge of construction education products and licensing requirements. 

Stay current on state-specific contractor licensing regulations. 

Provide consultative guidance on education pathways and career development. 

Recommend appropriate course packages based on customer needs. 

Answer detailed questions about course content, format, and completion requirements. 

 

 

Customer Relationship Management: 

Build and maintain strong relationships with prospective and current students. 

Document all customer interactions and maintain accurate records in CRM. 

Identify and communicate customer feedback to improve products and processes. 

Resolve customer concerns and escalate issues appropriately. 

Follow up with customers to ensure satisfaction with their educational experience. 

 

 

Sales Performance: 

Meet or exceed monthly sales targets and KPIs. 

Track and report on sales activities and results. 

Identify trends and opportunities to improve sales effectiveness. 

Participate in regular sales meetings and training sessions. 

Collaborate with team members to share best practices and achieve team goals. 

 

 

Administrative & Support:  

Maintain accurate student records and enrollment documentation. 

Process payments and handle basic billing inquiries. 

Coordinate with other departments to ensure smooth customer experience. 

Complete required sales reports and documentation. 

Assist with special projects and initiatives as needed. 

 

Team and Cultural Fit:

Demonstrates our core values: Love, Joy, Boldness, Teamwork, and Curiosity. 

Results-driven and comfortable making informed decisions to support the customer experience. 

A thoughtful collaborator that fosters positive relationships and contributes to a healthy team dynamic. 

Detailed and organized and operates with an appropriate sense of urgency.  

  

Strong phone presence and excellent verbal communication skills. 

Ability to listen actively and identify customer needs. 

Experience with consultative selling techniques. 

Strong organizational skills and attention to detail. 

Ability to work independently while contributing to team goals. 

Passion for helping others succeed. 

Adaptability and willingness to learn new products and processes. 

Extend and live the organization’s values.  

Commitment to education and lifelong learning. 

Experience in professional education preferred; higher education experience, K-12 experience, and other product experience considered. 

Experience with LMSs, CRMs, project management software, call center phone systems, and organizational tools. 

 

Education & Training  

High School diploma required, bachelor’s degree preferred.  

Minimum 2+ years in a phone sales role. 

Relevant industry training preferred but not required.  

Colibri Group welcomes applicants from all backgrounds and experiences, and we understand that not every candidate will meet every requirement listed in the job description. Research has shown that women and people of color may be less likely to apply to jobs unless they feel they meet every qualification, and we want to actively combat this bias in our hiring process. If you're excited about the role and believe you have the skills and experience to contribute to our team, we encourage you to apply, even if your background doesn't align perfectly with every qualification listed. We are committed to building a diverse and inclusive workplace, and we believe that diversity of perspectives and experiences is essential to our success. You may be just the right candidate for this role or another position within our organization. Don't hesitate to take the leap and apply today!