Sales Associate

Job Description 💼

We are seeking a proactive Sales Associate to join our team, supporting our mission to expand and enhance our short-course and long-course offerings. This role is key in ensuring a seamless experience for prospective students and a smooth operational flow across our educational products.

As our Sales Associate, you’ll have a blend of responsibilities spanning commercial, administrative, and growth-focused areas. You’ll directly engage with leads and prospective students, supporting them throughout their journey with our short-courses and long-courses, while taking ownership of critical administrative processes.

This role requires someone detail-oriented, with strong communication skills and a drive to innovate, as you will play a vital role in our team’s continuous improvement and success. 🚀

About us ℹ️

Code For All_ Group is a leading EdTech consortium that unites three innovative companies: codeforall.com, ubbu.io, and bool.pt . As a certified B Corp, we meet stringent standards for social and environmental performance, accountability, and transparency.

We've been recognized with the prestigious PME Líder award from Santander and IAPMEI for our financial excellence and honored as Outsystems Partner Of The Year in 2022 for our collaboration with the low-code platform. Additionally, we were named one of the top 100 European digital champions by The Financial Times in 2018, solidifying our reputation as a digital industry leader.

Why this is this position FOR YOU ⭐

• Embrace a standard Monday to Friday work schedule. No need to work weekends or evenings!
• Enjoy the flexibility of remote work for a part of the week, with the option to take extended periods away from the office if you need to
• Be a key stakeholder building new product lines within a start-up setting, growing your entrepreneurship skills, transversal to several areas of the business
• Engage with brand-new initiatives at Code for All_ with a lot of space for your opinion to be heard and for your ideas to be tested :)

Your Responsibilities 💪

1. Proactively engage with our leads from short-courses to convert them to paying customers
   • Respond to 1-to-1 questions from contacts both before and after applying to our courses;
   • Utilize effective outbound sales strategies (email, phone, whatsapp) to upsell signal payments to our short-courses to full payment;
   • Proactively reach out to leads who have abandoned the checkout process to provide assistance and encourage upsell opportunities;
   • Take ownership of managing and presenting acquisition online webinars, ensuring smooth execution and optimal attendance to drive acquisition efforts;
2. Own the administrative work of the short-courses
   • Create and maintain accurate documentation, collecting candidate information to streamline administrative processes and maintain compliance;
   • Verify and reconcile payments, ensuring accuracy and compliance with established procedures;
   • Monitor and track applications for public funded programs, providing timely updates and support throughout the process;
   • Generate and issue certificates as required for public funded programs;
3. Support the admissions team working on long-courses and analyze and report on your performance
   • Run contact enquiries by email, whatsapp or video meetings with prospective bootcamp students that have questions before applying to one of our long-courses;
   • Monitor your outcomes and provide insights into your performance, assessing the effectiveness of different strategies and approaches.
   • Document processes and share best practices with team members to enhance overall effectiveness and adaptability.
   • Contribute to the growth of our products with ANY IDEAS you might have taking ownership of a few projects that will enable us and YOU to grow :)

About you 👈

• You are based in Portugal (ideally, you are based in Lisbon)
• You (ideally**) have 1 year + of experience in** recruitment, customer support, sales or another valued customer-facing role. Tech-related experience is a plus.
• You are a clear and confident communicator, with exceptional written and verbal Portuguese and English language skills
• You excel in organization, maintaining structure and finding practical solutions.
• You've handled plenty of inquiries, such as calls and emails, in your work experience.
• You prefer working autonomously and have confidence in your ability to learn independently.
• You (ideally) have experience working with a CRM. Experience with HubSpot is a plus!
• You also enjoy administrative work and having your own independence in managing and optimizing processes

Application Process ⚙️

• CV & questionnaire screening
• Interview with Raquel Pinheiro, Team lead
• Short case study completed asynchronously
• Case study presentation to João Canavarro, Director of Sales & Raquel
• Meet the team!

Benefits & Perks 🌟

✨ Health Insurance 💙 because your well-being matters.

🍽️ Meal Allowance (as per company policy).

💪 Urban Sports Club Subscription – stay active and energized!

🎂 Extra vacation days (your birthday + an extra one during Christmas week!).

🌍 Hybrid work & flexibility – because we value work-life balance.

🚀 A collaborative, innovative culture where your ideas matter.