SaaS Training & Onboarding Manager

We’re looking for a Training & Onboarding Manager who can bring learning to life. This role blends training delivery, content creation, and software onboarding into one dynamic position.

You’ll create high-impact training materials, deliver engaging sessions for both clients and internal teams, and help shape a scalable onboarding function from the ground up. The role starts as an individual contributor but has a clear growth path into leadership.

What You’ll Do

Training Content Creation

• Build and refine training materials: guides, scripts, decks, videos.
• Decide when content should be live, recorded, or self-paced.

Training Delivery

• Train clients on MedTrainer’s software.
• Deliver internal training on CS skills and soft skills.

Client Onboarding

• Support onboarding of new customers.
• Help shorten onboarding cycle times through better education.

Leadership Path

• Potential to immediately supervise 1 direct report.
• Opportunity to build a full onboarding/training team as we scale.
   

• 3+ years creating training content or delivering educational programs.
• Excellent presentation and facilitation skills.
• Ability to build content from scratch.
• Strong learning agility and growth mindset.
• Strong presentation, facilitation, and communication skills.
• Software onboarding experience is a plus (not required).
• LMS experience is a plus (not required).

We Offer

• $33,000–$48,000 MXN net monthly
• Private medical expense insurance
• Savings plan (“Caja de Ahorro”)
• English classes
• Free breakfast, lunch, snacks, and drinks at the office
• Discounts on medical services
• Growth opportunities in a fast-growing SaaS company

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Application Requirements

• This is a on-site position in Querétaro, Mexico.
• We are only considering candidates who Are Mexican citizens or legally authorized to work in Mexico, and currently reside within Querétaro.
• Please attach your updated CV in English when applying.

🌟 Why You’ll Love Working Here
We’re a tight-knit team that works hard, helps each other, and knows how to have fun along the way. At MedTrainer, your ideas matter, your work has impact, and your growth is part of our mission.
If you love helping people and want to be part of a company that’s transforming healthcare through technology — we’d love to meet you!