SaaS Technical Project Manager

Responsibilities 

• • Document processes, data collection.
  • Manage and assume responsibility for aspects of projects related to delivery of client software and services including:
  • Acquiring and coordinating necessary resources to meet project needs.
  • Planning and tracking project activity.
  • Guiding the client through release planning in support of the overall project schedule.
  • Tracking project hours and submitting project progress reports by due dates when necessary.
  • Managing scope and time to meet client commitments.
  • Managing communication throughout the team and stakeholders.
  • Managing the quality of project team deliverables.
  • Documenting and reporting status and issues.
  • Identifying, reporting and managing risks; overcoming project obstacles.
  • Acting as a client liaison and representative communicating client feedback to appropriate Tyler representatives; acting to resolve outstanding issues on behalf of client in a timely manner.
  • Conduct planning sessions with the necessary client’s appropriate functional staff to create a series of documented management plans that specify the project plan and scope.
  • Ensure that resources are scheduled and monitor progress to ensure compliance with the project plan, immediately notifying affected parties of any schedule changes.
  • Use departmental sites/calendars/systems to publish a summary of key dates and issues to all Tyler employees involved in the project, such as development, implementation, support, and other project managers.
  • Communicate completion of milestones to clients and secure formal acceptance from them.
  • Communicate with the implementation staff and management regularly, ensuring timely delivery of schedules; relaying personnel, client, contract, and departmental issues; and responding to directives that are issued to meet department goals.
  • Build rapport with the team while actively influencing events and negotiating changes to achieve project goals.
  • Oversee multiple projects with hard deadlines.
  • Ensure detailed documentation, diagrams or reference architecture are provided.
  • Collaborate with client and/or Tyler resources to solve complex issues.
  • Demonstrate product expertise.
  • Proactively manage and handle issues and risks.
  • Communicate clearly and effectively with various internal personnel as well as with clients (at multiple levels).
  • Incorporate new information, make quick decisions, and keep the appropriate people informed of rapidly occurring developments.
   

  Qualifications 

• Document processes, data collection.
• Manage and assume responsibility for aspects of projects related to delivery of client software
• and services including:
• Acquiring and coordinating necessary resources to meet project needs.
• Planning and tracking project activity.
• Guiding the client through release planning in support of the overall project schedule.
• Tracking project hours and submitting project progress reports by due dates when necessary.
• Managing scope and time to meet client commitments.
• Managing communication throughout the team and stakeholders.
• Managing the quality of project team deliverables.
• Documenting and reporting status and issues.
• Identifying, reporting and managing risks; overcoming project obstacles.
• Acting as a client liaison and representative communicating client feedback to appropriate
• Tyler representatives; acting to resolve outstanding issues on behalf of client in a timely manner.
• Conduct planning sessions with the necessary client’s appropriate functional staff to create a series of documented management plans that specify the project plan and scope.
• Ensure that resources are scheduled and monitor progress to ensure compliance with the project plan, immediately notifying affected parties of any schedule changes.
• Use departmental sites/calendars/systems to publish a summary of key dates and issues to all
• Tyler employees involved in the project, such as development, implementation, support, and other project managers.
• Communicate completion of milestones to clients and secure formal acceptance from them.
• Communicate with the implementation staff and management regularly, ensuring timely delivery of schedules; relaying personnel, client, contract, and departmental issues; and responding to directives that are issued to meet department goals.