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Acoustic

Saas Cloud Ops Specialist

Pune , India
full-time

AI overview

Leverage cloud infrastructure skills to ensure service availability in a growing global business by responding to incidents and collaborating on new technologies and best practices.

The Position Cloud Operations Specialist will provide technical support for the Acoustic Saas Product Suite using IT skills to maintain overall service and system uptime.  This role will focus on responding to internal customer service requests, monitoring production infrastructure, and resolving production incidents by following documented runbook procedures. A successful candidate will leverage their technical enterprise cloud infrastructure skills to contribute to overall service availability for the Acoustic Customer-facing Cloud Products.  

Acoustic offers the opportunity to work withing a growing global business and the chance to develop deep skills and experience working on state-of-the-art public cloud solutions.

Responsibilities

  • Monitor and analyze system performance, identify and resolve issues, and make recommendations for improvements.
  • Resolve and Prevent production incidents and other service disruptions with close adherence to documented processes.
  • Perform software installation, upgrades, and patching to servers.
  • Assist in major Incident resolution to restore services in a timely and reliable manner.
  • Communicate status of issues to stakeholders and document follow up actions.
  • Triage potential and actual incidents according to established resolution procedures in the application Run Books/Knowledge Base.
  • Manage user accounts and system access.
  • Support Customer Service as they engage with external clients and partners.
  • Collaborate with other members of the team to identify and implement new technologies and best practices.
  • Participate in on-call rotations to provide 24/7 support for the application.

Requirements

  • At least 1 years’ experience within a SaaS operational or engineering role with proven hands-on experience with Public Cloud platforms such as AWS, Azure, or similar Cloud computing platforms
  • Must have a strong working knowledge of Cloud Infrastructure, Networking and Web Fundamentals.

Preferred

  • Bachelor’s degree in information technology or equivalent experience. 
  • Formal AWS or Azure Certifications
Acoustic

Acoustic is a global marketing and customer engagement provider delivering solutions that give brands a deeper understanding of their customers and the ability to act in the moments that matter. Our mission is to help brands build closer customer connections through data-driven visibility and personalized engagement. We know that marketers need powerful solutions that enable them to transform how their brand connects with customers — not tools that limit their potential and complicate their day-to-day. Our solutions are purpose-built to enable marketers to build, scale, and optimize customer experiences throughout the customer lifecycle. We have approximately 650 employees around the globe, allowing us to maintain a local presence with a global footprint. With 25+ years of MarTech experience, our team of trusted experts is focused on helping brands across industries exceed expectations and build meaningful, lasting customer relationships.

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