S. 25/26 Resort Host

Resort Host

Hospitality Team × H2 Life

Location:  Niseko/Furano, Hokkaido, Japan

Contract term: Seasonal with possibility to renew contract for 1 year.

Work hours: 40 hours per week average. Roster will be made based on resort occupancy and hours variable dependent on the schedule of guests and the tasks requiring completion each day – the role will not always follow a routine pattern of hours and as such will include work on weekends and public holidays.

About H2 Group

H2 Group has been at the forefront of innovation in the Niseko region since 2003. Since that time, we have expanded our operations to become a full-service consultancy offering project management, real estate services, property management and hospitality management. We are a tight-knit, international team spread across offices in Niseko and Furano.

Please see: https://www.h2life.com/

Our Culture

As an H2 Group employee, you will be joining a service-driven team that is committed to outstanding performance and results. We are equally committed to our employees as a team, and to the joys of living and working in Hokkaido’s amazing alpine environments.

Our mission is to create sensational memories for our owners, guests, clients, and colleagues.

The Role

We are looking for candidates that have a passion to serve and to create amazing experiences for our guests. Collaborating with a team of highly qualified individuals, you can expect a friendly, warm, energetic atmosphere of employees of international culture who share the same passion.    

The uncompromising guest experience starts with the booking process, continues with the bespoke itinerary curation, and right through to arrival in Niseko and throughout their stay at our luxurious properties, and until they bid farewell to Niseko.

As a Resort Host, we are looking for someone who has a passion for creating the most sensational and unforgettable holiday experiences for our guests.  If you have a great attitude, are creative, have self-discipline, are a great team player who loves to meet people from different cultures, we would love to meet you.

Key responsibilities

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  Preparing and checking properties before guest arrival to ensure they meet a professional standard and in line with guest expectation.
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  Meeting guests upon arrival and transporting them safely to their property.
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  Check guests into their accommodation, ensuring paperwork is completed correctly and providing guests with information regarding accommodation features, important information and local points of interest.
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  Assisting guests with check-out including luggage storage and transporting guests to departing transportation if required
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  Transporting guests to and from the Grand Hirafu ski lifts and assisting them with skis / snowboards, poles etc.
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  Assisting guests with resort related enquiries, answering questions and generally being a source of local knowledge for guests
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  Ad-hoc jobs including package delivery, setting up gates / futons in properties, refueling and washing vehicles, driving staff to/from work, snow clearing, etc.
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  Being an all-round cheerful, helpful, and professional face to our customers and staff. This is a very guest-facing role that sets the tone for everyone’s holiday.
  

Principle of Multifunctionality

At H2 Life, we uphold the principle of multifunctionality across all team members. This entails a commitment to versatility, where colleagues may be called upon to undertake tasks beyond their designated job title. Flexibility is essential, and individuals may be temporarily reassigned to different positions based on seasonal demands or specific business needs. For instance, during Winter and off-peak seasons, team members may find themselves working across various tiers of the accommodation portfolio, taking on responsibilities such as Resort Host, HakuLife, Reception, Housekeeping, and more. This approach ensures that our team is agile and responsive, adapting to evolving circumstances to uphold the H2 Life promise of creating sensational memories.

Skills we are looking for

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  A proactive, positive & professional approach to all duties
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  A desire to host our guests with ultimate respect and to help deliver their best holiday.
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  A team player, intuitive and able to anticipate the team’s needs.
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  A proactive, positive & professional approach to all duties
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  A highly self-motivated team player with ability to multi-task
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  Flexible, cope well with constant changes with an ability to think on your feet.
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  Excellent interpersonal and communication skills, both oral and written
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  Computer skills (basic Microsoft software skills Word, Excel)
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  Able to maintain control and composure in a difficult situation.
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  Reliable and punctual, with great time management
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  Quick learner and displays a keen interest in menu experimentation.
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  Attention to detail, organized.

Qualifications

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  Tertiary education, degree in hospitality preferred.
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  Hospitality and luxury hotel working experience preferred.
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  Eligible to receive work authorization in Japan (Working Holiday Visa preferred)
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  International Driver License/Japanese Driver License preferred.

What We Offer:

• Competitive monthly/hourly rates based on visa status.
• Monthly allowance of ¥10,000 for food and other living expenses.
• Winter recreational allowance of up to ¥60,000 upon contract completion (minimum 3 months).
• Highly competitive subsidized staff accommodation.
• 1 week of free accommodation from the check-in date + up to 2 weeks of free accommodation after the last working day.
• Company uniforms provided.
• Staff social parties and seasonal service awards.
• Japanese working visa sponsorship available for certain candidates.
• Enrollment in the Japanese pension and healthcare programs, based on contract type.
  
  

Apply now

If you think you meet the description outlined above and want to join one of the most successful teams in the area, please contact our careers team with your resume and cover letter. We will contact you if you have the skills we are looking for.