S. 25/26 Housekeeping

Housekeeping

Hospitality Team × H2 Life

Location:  Niseko, Hokkaido, Japan

Contract term: Seasonal with possibility to extend contract for a year.

Work hours: 40 hours per week average. Roster will be made based on resort occupancy and hours variable dependent on the schedule of guests and the tasks requiring completion each day – the role will not always follow a routine pattern of hours and as such will include work on weekends and public holidays.

About H2 Group

H2 Group has been at the forefront of innovation in the Niseko region since 2003. Since that time, we have expanded our operations to become a full-service consultancy offering project management, real estate services, property management and hospitality management. We are a tight-knit, international team spread across offices in Niseko and Furano.

Please see: https://www.h2life.com/

Our Culture

As an H2 Group employee, you will be joining a service-driven team that is committed to outstanding performance and results. We are equally committed to our employees as a team, and to the joys of living and working in Hokkaido’s amazing alpine environments. 

Our mission is to create sensational memories for our owners, guests, clients, and colleagues.

The Role

The Housekeeping is responsible for planning, organizing, and developing the overall operation of the housekeeping department to a high standard of cleanliness, observing all guidelines regarding infection control and local standards. Responsible for staffing, scheduling, training, developing all staff, sourcing.

This position represents a genuine opportunity to work for a growing, aspirational brand in the luxury travel industry with the possibility of repeat employment, promotion, and full-time contracts for exceptional individuals.

Key responsibilities

• Manage the daily activities of the housekeeping department to include appropriate cleaning of all properties, public areas and offices.
• Planning, organizing and directing team members and the third-party vendors to ensure the highest standards of cleanliness across the company
• To monitor, check and maintain standards of cleanliness within all areas of the company on a daily basis.
• Daily supervision of all housekeeping staff
• Communication with the third-party vendors on scheduling, requests from guests and quality
• Purchase, order, and maintain housekeeping supplies and inventory.
• Recruit, schedule, and train all new housekeeping staff members.
• Manage the housekeeping budget, control the holidays, and staff schedule.
• Maintain a cost control system for supplies, linen, and cleaning supplies for the efficient operation of the company.
• To monitor and maintain good working relations with suppliers for linen, soap amenities, cleaning products, etc.
• Uphold the highest standards of cleanliness, safety, and conduct.
• Ensures the proper maintenance of all equipment; plans for repair and/or replacement of used and damaged equipment.
• To report any maintenance problems observed either on property or around the office immediately to the facilities manager, making sure that all the properties are in fully working order before being released to guests/owners.
• To ensure that linen is at the standards required and that distribution within the properties.
• To maintain a professional and helpful attitude whilst on duty towards guests, suppliers, visitors, and colleagues
• To liaise with all the other departments to ensure the smooth operation of the hospitality department.
• To ensure that housekeeping staff always wear the correct uniform and name badges whilst on duty.
• To assist when required with the cleaning of properties.
• To assist with picking up guests
• Ensures that all guest complaints are handled efficiently and politely.
• Perform any other duties or tasks as assigned by the management.

Principle of Multifunctionality

At H2 Life, we uphold the principle of multifunctionality across all team members. This entails a commitment to versatility, where colleagues may be called upon to undertake tasks beyond their designated job title. Flexibility is essential, and individuals may be temporarily reassigned to different positions based on seasonal demands or specific business needs. For instance, during Winter and off-peak seasons, team members may find themselves working across various tiers of the accommodation portfolio, taking on responsibilities such as Resort Host, HakuLife, Reception, Housekeeping, and more. This approach ensures that our team is agile and responsive, adapting to evolving circumstances to uphold the H2 Life promise of creating sensational memories.

Skills we are looking for

• Ability to call priorities and delegate tasks to ensure completion in a timely manner.
• Ability to lead a team by example, provide motivation and deal with challenging situations.
• Ability to manage third party relationship.
• Proven organizational skills and practical hands-on, problem-solving approach.
• Flexibility – able to cope well with varied and changing tasks and environments.
• Computer literate. Ability to compile reports as required using appropriate computer software (Word, Excel, Power Point)
• Excellent verbal communications and interpersonal skills – proficient in English and Japanese
• Organized and well-presented with an excellent eye for detail
• Physically fit and able to cope with the demands of the role.
• Full, clean driving license valid in Japan and held for at least 2 years with regular driving experience.
• Ability to work in Japan and with Japanese vendors.

Qualifications

• Previous employment / extensive relevant experience in a comparable hospitality environment. Demonstrating excellent guest service skills. (5-star hotel preferred)
• Previous position of team leadership and management.
• Tertiary education, a degree in hospitality preferred.
• Two-year experience in hospitality, with a focus in the luxury industry, preferred

What We Offer:

• Competitive monthly/hourly rates based on visa status.
• Monthly allowance of ¥10,000 for food and other living expenses.
• Winter recreational allowance of up to ¥60,000 upon contract completion (minimum 3 months).
• Highly competitive subsidized staff accommodation.
• 1 week of free accommodation from the check-in date + up to 2 weeks of free accommodation after the last working day.
• Company uniforms provided.
• Staff social parties and seasonal service awards.
• Japanese working visa sponsorship available for certain candidates.
• Enrollment in the Japanese pension and healthcare programs, based on contract type.

Apply now

If you think you meet the description outlined above and want to join one of the most successful teams in the area, please contact our careers team with your resume and cover letter. We will contact you if you have the skills we are looking for.