Robotic Assistance Devices
RVM Support Manager
TLDR
Support Immix clients in integrating RAD solutions, testing innovations, and providing vital feedback, while managing a team of monitoring operators during system implementations.
We are seeking an experienced remote video monitoring professional that has significant Immix experience to help support Immix clients who are adding RAD solutions.
This is a hands-on role for a smart, seasoned operator who has progressed into a supervisory position managing other monitoring operators. You will perform testing of new RAD innovations in the Immix environment before they reach clients, serve as a key support liaison with Immix/RAD clients during and after system implementations, and provide practical feedback to the RAD development team about real-world client image environments and scene challenges.
Key Responsibilities
Participate in the testing and performance validation of new RAD innovations and agentic monitoring features within the Immix platform prior to client release
Document test results clearly, including how agents perform on different camera scenes, lighting conditions, weather, and site layouts
Act as a support liaison with Immix clients during RAD system implementations and deployments
Support on-site or remote setup and configuration of RAD systems, drawing on your Immix platform experience
Support team efforts to guide clients through the transition to hybrid human + agentic monitoring, including training monitoring teams on new workflows
Communicate real-world client feedback to the RAD development team, with a strong emphasis on unique image environments and scene conditions at customer sites (e.g., challenging lighting, occlusions, camera angles, environmental factors)
Describe specific scene scenarios that cause detection problems or require special handling so developers can improve the agentic models
Participate in regular feedback sessions to help prioritize enhancements that make agentic monitoring more effective for human operators
Leverage your background managing monitoring operators to ensure smooth integration of agentic tools into daily monitoring center workflows
Assist with operator training, creating practical guides, and establishing best practices for human-AI teaming in RVM
Monitor system performance post-deployment and support ongoing optimization to maintain high verification accuracy and response quality
Help scale monitoring operations by identifying where agentic capabilities can reduce operator workload without compromising security outcomes
What Success Looks Like
New RAD innovations are thoroughly tested in the Immix environment and perform reliably before reaching clients
Client deployments go smoothly with minimal disruption to monitoring operations, thanks to your practical guidance and liaison support
The RAD development team receives clear, actionable feedback about unique client image environments and scene challenges, leading to faster improvements
Monitoring operators are confident using the new agentic tools, resulting in better efficiency, fewer false alarms, and stronger human-AI collaboration
Ideally ou are recognized as an valuable resource who understands both the operator’s daily reality and how to make advanced RAD capabilities work in the field
Testing & Validation
Client-Facing Implementation Support
Feedback & Communication to Development
Supervisory & Operational Support
Robotic Assistance Devices builds advanced robotic solutions designed to improve operational efficiency across multiple industries. Our technology caters to businesses seeking to streamline processes and enhance productivity through automation.
Customer Service