What do Team Leaders do?

Harness the skills of Kiva’s dedicated volunteers through an innovative crowdsourcing model

• Provide motivation and leadership to team members to keep loans flowing from the field to the Kiva website

• Support a diverse and multicultural community of volunteers located across the globe

• Foster connection between the volunteer community and Kiva headquarters

Act as a first line of support for our editors and translators to keep Kiva’s processes efficient and sustainable

• Craft customized updates and develop creative approaches to strengthen team engagement

• Maintain regular email contact with team members to field basic questions, provide guidance, and solve problems

• Promote the use of Kiva’s loan review resources and escalate policy and technical questions to Kiva staff

• Monitor team productivity

Help shape the future of the volunteer loan review program at Kiva

• Exchange ideas and perspectives with other team leaders and Kiva staff in regularly scheduled conference calls

• Help develop, document, and share best practices for team leaders

Successful candidates will have these essential skills and qualities:

• Proficient in English

• Can commit 4-6 hours a week for 13 months, including availability for approximately 3 conference calls per year with fellow Team Leaders and/or Kiva staff

• Is a strong communicator and supremely organized

• Can forge effective working relationships with colleagues they've never met; is comfortable providing feedback and instruction over email

• Enjoys working collaboratively in a team environment

• Enjoys establishing and reaching targets, both for themselves and for their team

• Has mature judgement and can work with little supervision

• Is comfortable with internet, email, and basic office applications and software, such as word processing and spreadsheets; regularly checks and responds to emails

• Is able to abide by calendared appointments and consistently meets deadlines
  
  
• Location: Anywhere, but can occasionally accommodate conference calls where differing time zones are prioritized
  
  
• This is a remote volunteer opportunity

With experience/skills in at least one of the following:

• Managing volunteers

• Working with or managing geographically distributed teams

• Spanish, Russian, French, or Portuguese translation (not required, but a plus)

Please note:

• You must be at least 18 years of age to apply.
• The online platform Kiva volunteers use is not mobile or tablet-friendly, so volunteers must have a personal computer.
• You will sign a volunteer agreement that covers protecting the privacy of Kiva borrowers as well as a standard media release.
• This is a remote volunteer opportunity

Next Steps: 

Please add your name to the waitlist. When applications open in May 2025, we will be in touch with next steps. 

Successful applicants will be asked to take a language assessment and may be invited to participate in an interview process.

IMPORTANT: If you are signed up for multiple volunteer waitlists, we will be unable to account for your preference as our various waitlists have different onboarding timelines. We ask that you please only sign up for the Review and Translation Program volunteer opportunity that you prefer.