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BetWarrior is a next-generation digital gaming company with a bold mission: to redefine the way people experience sports betting and casino entertainment across Latin America.
With a dynamic and diverse team, deep market insights, and cutting-edge technology, we're creating an experience that is personalized, responsible, and always player-first.
Great people, bold ideas, and a sharp focus on user experience set us apart
We operate in a highly competitive industry—innovation, speed, and execution are critical to our success. We’re now entering a phase of accelerated growth and are looking to professionalize our delivery function. That’s where you come in.
We're looking for an RPF Manager to lead the Risk, Payments, and Fraud (RPF) area, ensuring operational continuity, transactional integrity, fraud prevention, regulatory compliance, and efficiency in deposit and withdrawal processes. They will act as a strategic liaison between operations, PSPs, Finance, Compliance, Product, IT, and key business areas, with a focus on data, control, and continuous improvement.
In this role, you´ll:
- Spearheaded comprehensive risk, fraud, and payments operations across multiple LATAM countries, defining and driving data-driven KPIs and operational objectives.
- Drove operational excellence by overseeing performance, quality, and workload prioritization, ensuring seamless communication and alignment with critical internal teams (VIP, CS, CRM, Finance, AML, Legal, Product, IT).
- Managed critical incidents and provided executive oversight on escalations, ensuring the integrity and consistency of all transactions and operational batches.
- Supervised and optimized all payment operations (deposits, withdrawals, reconciliations), monitoring PSP performance, evaluating new integrations, and ensuring regulatory compliance across jurisdictions.
- Defined and enforced robust fraud and risk mitigation strategies, leading complex investigations (bonus abuse, impersonation) and leveraging data analysis to continuously adjust rules and processes, significantly reducing operational losses.
- Championed efficiency and control by designing and optimizing operational flows, leading improvement and automation projects, and ensuring all processes and documentation (Confluence, Jira) remained up-to-date.
- Provided strategic leadership by preparing detailed reports for Management, supervising PowerBI dashboards, and proposing data-driven operational improvements based on trend and quantitative analysis.
- Ensured rigorous compliance and governance, participating in internal/external audits and validating documentation for external entities.
We’re looking for someone who brings:
- 5+ years driving results in high-stakes environments like payments, fraud prevention, or operational risk.
- Proven track record of leading and scaling high-volume, high-performance operations and teams.
- Deep, practical knowledge of the intricate LATAM payment ecosystem and cutting-edge anti-fraud technologies.
- Proficiency in Power BI for advanced data analysis, dashboard creation, and key performance indicator (KPI) tracking. Expert-level Excel skills for complex, ad-hoc analysis.
- Direct experience with PSP integrations and optimizing performance to maximize business value.
- Design and implementation of robust fraud and operational risk control models that safeguard the business.
- Hands-on experience with PIQ, Zendesk, Confluence, and Jira to streamline complex operations.
- Native/Advanced fluency in Spanish and Advanced English is required; Portuguese is a significant advantage.
- Exceptional leadership qualities combined with a strong strategic and operational vision.
- A data-driven approach to complex problem-solving and strategic decision-making.
- Ability to make critical, high-impact decisions quickly and effectively under pressure.
- Expert in incident resolution, timely escalation, and maintaining operational continuity.
- Outstanding executive communication skills with a relentless focus on delivering measurable results.
We expect every team member to live our values:
Accountability & Ownership – Take charge, own your craft
Reliability – Deliver with quality and consistency
Teamwork – Collaborate, challenge, and grow together
Winner Spirit – Compete with purpose and grit
Wellbeing – Build a career that energizes you
Curiosity & Innovation – Keep questioning. Keep improving
