Routing & Quality Specialist - Bucharest RO

About VOX

Established in 2010, VOX SOLUTIONS has been at the forefront of innovation in the voice and messaging marketplace. We are certainly not a start-up, but a scale up company with the ambition of becoming a major player in our industry with new and innovative solutions that can address the needs of our constantly evolving telecommunications landscape.

Our people and our customers are at the center of everything we do at VOX SOLUTIONS. Our solutions are designed to support the challenges facing operators and enterprises around the globe in a highly competitive and disruptive landscape. Our passion is to provide our customers with solutions that can increase their profitability, decrease their costs, and improve their operational efficiency with the goal of optimizing their end user customer experience.

Role objective and key accountabilities:

To ensure the efficient and cost-effective routing of VOX Solutions' telecom traffic while maintaining high-quality standards across all voice and messaging services. The Routing and Quality Specialist will be responsible for optimizing routing strategies, monitoring traffic performance, and identifying and resolving issues related to call quality, connectivity, and service degradation. This role will also involve working closely with network engineers, vendors, and other internal teams to implement best practices, reduce fraud risks, and continuously enhance service delivery to meet customer expectations in a dynamic telecom environment.

Reports to: Head of Routing - Voice

Key interactions: Destination Managers, Sales

Key Responsibilities:

• Provide support for sales and destination manager teams.
• Ensure products meet established quality standards and company benchmarks.
• Upload supplier’s price lists.
• Perform testing, check quality and routing, using both manual and automatic tools.
• Trouble tickets management and resolution.
• Optimize routing based on quality and cost, focusing on top customers and key deals.
• Monitor and troubleshoot routing issues to prevent and resolve network congestion or failures.
• Perform daily reports.

Skills: 

• Service-minded, flexible, and analytical.
• Responsible, detail-oriented person, able to prioritize and multi-task workload.
• Fluent in English (writing and speaking).
• Good communication skills.

Experience: 

• Minimum 2 years experience in a similar position.

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here.