Room Service Team Leader, Costa Navarino (2026)

Costa Navarino is in Messinia in the southwest Peloponnese, in one of the most unspoiled and breathtaking landscapes in the Mediterranean. It is currently home to four 5-star deluxe hotels, The Romanos, a Luxury Collection Resort and The Westin Resort at Navarino Dunes, W-Costa Navarino and Mandarin Oriental at Navarino Bay. In the coming years, more upscale branded hotels will be added to our portfolio, both in Messinia and Athens.

Navarino Dunes Costa Navarino facilities include 766 bedroom units award winning Anazoe Spa, a 4,000m2 spa & thalassotherapy center, four multi-awarded, signature golf courses, over 20 fine dining venues, 5,000 m2 House of Events and a wide range of sports, such as the “Mouratoglou Tennis Center”, Bayern Munich football academy, Navarino Outdoor and many more.

W Costa Navarino, exclusively for adults and young adults over 12 years old, offers 226 stylish rooms, 2 bedroom suites and 3 bedroom villas with infinity private pools, staged in the Bay of Navarino with stunning Ionian Sea views, The Watersports Center, The Away Spa and gym with a heated 25m-long lap pool, including the new Navarino Agora, an open marketplace with retail, street food, open-air cinema and exciting programming throughout the day and night.

Costa Navarino is looking for a Room Service Team Leader. The selected candidate will ensure guests' and associates’ satisfaction while maintaining the operating budget. They will assist with daily operation, ensuring maximum guest satisfaction and profit contribution.

Responsibilities

• Ensure teamwork and efficient collaboration, in order to maximize guest satisfaction and increase profit contribution. Build good working relations with other departments and empower team to do the same.
• Support management with training and ensure that all associates can perform their jobs effectively.
• Complete opening and closing duties in the IRD department, in a timely and efficient manner.
• Conduct daily briefings with associates, passing on operational information, and delegate tasks accordingly.
• Inspect storage areas to ensure organization and use of FIFO. Perform M.C. orders according to operational needs and department’s objectives.
• Ensure hygiene standards are maintained within the department and all equipment is in proper condition. Verify all orders served to guests in a timely manner and are of highest quality in terms of presentation, according to brand standards. Notify guests of delays in delivery service.
• Communicate allergies, dietary and special requests to the kitchen. Have excellent menu knowledge and assist in daily operations when necessary.
• Ensure delivery of amenities and VIP gifts, as well as correct minibar cleaning, refilling, and charging procedures are followed.
• Handle guest complaints, provide immediate solutions and receive follow-up feedback, while updating GXP system.
• Follow all H&S rules, hotel policies, SOPs and Brand Standards at all times. Guide and encourage team to do the same.
• Attend all trainings and seminars provided by the company and continuously remain updated for all trends and market news.

Requirements

• Previous relevant experience preferred

• Associate degree (IEK) or a two-year technical certification.
• Proficient in English and Greek, both spoken and written.
• Strong verbal and written communication skills.
• Exceptional multitasking abilities, with a flexible and positive attitude.
• Proficient in hotel management systems, such as Opera, Micros, and FMC.
• Advanced software and computer skills, particularly in Microsoft Office.
• Knowledgeable in HACCP and ISO 22000 standards.
• Capable of analyzing Profit and Loss statements and interpreting Banquet Event Orders.
• Well-versed in room orientation and comprehensive knowledge of the resort.
• Valid driving license.

Benefits

What We Offer:

• Competitive Compensation Package
• Private Medical Plan
• Accommodation in the vicinity of Costa Navarino (for non-Messinian associates)
• Meals Provided On-site

Personal & Professional Growth:

• Ongoing Training & Development Opportunities
• Potential for Task Force Assignments Abroad in Marriott Hotels
• Exposure to an International Work Environment

Wellbeing & Perks:

• Use of Costa Navarino Facilities (subject to internal policies)
• Access to the Support Room – Online Wellness Platform
• Discounts at Marriott Hotels Worldwide