Room Division Manager | AYANA Komodo

AYANA Komodo is seeking an experienced and service-driven Room Division Manager to oversee the operational excellence of the Front Office and Housekeeping departments.  This role is critical in delivering a seamless guest journey, from arrival to departure, while maintaining high service standards, optimizing performance, and leading a motivated and guest-focused team The ideal candidate is a strong leader with exceptional attention to detail, and the ability to manage multi-departmental operations efficiently in a dynamic resort environment.

Responsibilities:

• Lead and oversee the day-to-day operations of Front Office and Housekeeping departments to ensure consistent service excellence and guest satisfaction.
• Supervise and coach team members across all shifts, professional grooming, and adherence to service standards.
• Monitor and manage department budgets (OPEX/CAPEX), guest satisfaction scores, and implement upselling initiatives to boost profitability.
• Maintain data accuracy and system compliance in Opera PMS and other platforms, ensuring correct room inventory, rate strategies, guest profiles, and utilizing reports and guest feedback to drive continuous improvement.
• Collaborate with other departments to optimize room allocation, guest experience, cross-departmental coordination, and overall service delivery.

Requirements

• 5 years of experience in a managerial role within Rooms Division or Front Office in luxury hospitality.
• Bachelor’s degree in Hospitality, Business, or related field preferred.
• Proven skills in team leadership, coaching, and managing multi-shift operations, with excellent communication skills in English (spoken and written); other languages are a plus.
• Strong financial acumen, with experience managing department budgets, performance metrics, and driving revenue through strategic initiatives.
• Proficiency in Opera PMS and familiarity with guest satisfaction tracking tools, combined with a strong focus on operational excellence and service quality.