On behalf of our client, a large multinational track manufacturing company, we are looking for a Customer Support Specialist to serve the Romanian market.

The successful candidate will ensure that the organization is meeting the customer's requirements on a day-to-day basis, by providing roadside assistance focusing on minimizing Truck or Bus downtimes by solution-oriented active case management.

On a typical day in this customer support specialist role you will:

Be the first point of contact for the incoming calls concerning breakdowns and create appropriate cases in the CRM system after identifying the customer, vehicle, location, and verification of GOP coverage.
Select the appropriate solution and call a dealer, technician, or third party to perform the assistance.
Provide accurate, valid, and complete information by using the right tools, methods, and processes. 
Ensure a high level of partner service and a positive partner experience 
Contact can be established across all provided channels like phone, e-mail, webmail, fax, letter and in the future potentially also chat.

Requirements

Language Skills:

Fluent in Romanian and English

Work experience:

6 months of customer service experience
High school diploma or equivalent is the minimum requirement

Soft Skills:

Ability to adapt and excel in a fast-paced work environment
Handy with MS Windows and other computer applications
The passion and drive to make a difference

Benefits

Competitive remuneration salary (1045) and performance-based incentives (up to 100e)
21 days annual leave per year 
Work from home polis
Potential to build your skills and knowledge as a brand ambassador for our client's iconic brand doesn't come along every day
Fun, talented and witty teammates
Knowledgeable, encouraging, and present leadership
Family-friendly environment
Free-spirited, theme-based employee events
Career-growth and lots of learning opportunities for aspiring minds
And yes…all the competitive pay and benefits you'd expect

Only CVS in English will be reviewed.

Romanian Customer Support - Athens