Robotics Technician II

The Company Tutor Intelligence is building the technology and processes to let robots go where they’ve never gone before: the average American factory and warehouse. We understand that general-purpose and generally intelligent robots are going to be built in our lifetimes, and we’re not content to sit on the sidelines. Founded by MIT alumni and backed with over $40M in funding by leading investors in AI and robotics, Tutor combines human and artificial intelligence to build something greater than the sum of its parts — a Tutor Intelligence. As an AI software company that deploys its inventions directly into the facilities that need them, every line of code, every mechanical improvement, and every operational decision at Tutor directly impacts the physical economy. We don’t just build robots. We deploy them, maintain them, improve them, and stand behind them in the real world. The Role As a Robotics Technician II, you will be on the front lines of that mission. You will own the health, performance, and reliability of our deployed robotic systems. This is a hands-on, customer-facing role that requires strong technical capability, independent judgment, and professional communication. You will travel to customer sites, diagnose issues, execute repairs, and represent Tutor Intelligence with confidence and credibility. You are not just fixing equipment — you are protecting uptime, strengthening customer relationships, and ensuring our technology performs in the environments it was built to transform. What You’ll Do

Perform preventive and corrective maintenance on robotic and electromechanical systems

Diagnose and troubleshoot mechanical, electrical, pneumatic, and control system issues

Travel to customer sites to execute repairs, upgrades, inspections, and system improvements

Serve as a professional, customer-facing representative of Tutor Intelligence

Clearly communicate system status, root causes, and corrective actions to customers

Support installation, commissioning, and deployment of robotic systems

Maintain accurate service documentation and ticket updates

Manage spare parts usage and ensure proper inventory transactions

Escalate complex technical issues appropriately while driving resolution

Identify recurring failures and partner with Engineering to improve system reliability

Adhere strictly to safety and operational standards

Required Qualifications

High school diploma or GED required; Associate’s degree in Mechanical, Electrical, Mechatronics, or related field preferred

3+ years of experience in robotics, automation, industrial maintenance, or electromechanical systems

Demonstrated experience troubleshooting in a field or production environment

Ability to read electrical schematics and mechanical drawings

Strong verbal communication skills and confidence working directly with customers

Valid driver’s license and ability to travel extensively

Preferred Qualifications

Experience with robotics systems or automation cells

Familiarity with PLCs, sensors, motors, pneumatics, and basic networking

Experience using CMMS or service ticketing systems

Spare parts and inventory management experience

Bilingual (English/Spanish) strongly preferred

Work Environment & Physical Requirements

Ability to lift up to 50 lbs

Ability to stand, kneel, crouch, and work in tight or elevated spaces

Comfortable working in active warehouse or factory environments

Travel up to 75%, including short-notice travel

Occasional evening, weekend, or on-call support as needed to meet uptime commitments

Reporting Structure

Reports to: Maintenance Program Lead

Collaborates closely with Engineering, Manufacturing, Field Operations, and Customer Success teams.