D-Fend Solutions
RMA and Delivery Projects Manager
TLDR
You will be responsible for the end-to-end RMA process management, ensuring timely product returns, repairs, and replacements while maintaining exceptional customer service.
At D-Fend Solutions, our people are our greatest strength — and technology is our passion. Our team of innovators and subject matter experts, including veterans of elite military intelligence technology units, is transforming the way organizations protect themselves from drone threats.
As the global leader in cyber-takeover counter-drone technology, we design and deliver advanced, software-defined solutions that empower our customers to detect, take control, and safely land unauthorized drones — with precision and reliability.
Every day, we push the boundaries of innovation to meet real-world security challenges across industries and environments. We’re proud of our cutting-edge technology, our global reach, and the impact we make in securing the skies.
We’re seeking passionate professionals who thrive in a fast-paced, creative, and collaborative environment — those who want to be part of the next generation of airspace security innovation.
Join D-Fend Solutions and help make the world a safer place.
Become a D-Fender! Work with the world’s leading cyber-takeover counter-drone technology provider and shape the future of safe airspace.
Requirements:
- Maximize operational efficiency and revenue retention by leveraging a proven track record in RMA oversight, delivery management, and proactive contract lifecycle tracking to ensure seamless service continuity.
- Set customer expectations and maintain customer relationships, providing status updates and setting expectations.
- Excellent familiarity with international logistics and import/export processes.
- Proven working experience as a customer/delivery project manager in similar positions and companies.
- Ability to influence and lead internal & external stakeholders without authority.
- Experience in multidisciplinary systems (HW & SW).
- Excellent written and verbal communication skills in English.
- Solid organizational skills, including attention to detail and multitasking skills.
- Familiarity with ERP system (NetSuite).
D-Fend Solutions builds advanced counter-drone technology that detects and safely neutralizes unauthorized drones, protecting critical infrastructure, defense sectors, and government operations. Targeting a growing market facing increasing drone threats, our innovative solutions lead the industry in safeguarding airspace integrity.
- Founded
- Founded 2017
- Employees
- 51-200 employees
- Industry
- Aerospace & Defense
- Total raised
- $28M raised