Risk Strategist

🚀 Join the Future of Commerce with Whatnot!

Whatnot is the largest livestream shopping platform in North America and Europe to buy, sell, and discover the things you love. Whether it's trading cards, fashion, electronics, or live plants, our sellers are building real businesses across hundreds of categories. We're building live commerce at a scale that's never been done in the West, and there's no playbook to copy. The people here are shaping how an entirely new industry develops.

As a remote co-located team, we're inspired by our values and anchored in hubs across the US, UK, Ireland, Poland, Germany, and Australia. We move fast, stay close to our users, and focus on the work that drives the most impact.

We're one of the fastest growing marketplaces and were recently named the #1 Best Startup Employer in America by Forbes. Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business and bring people together through commerce.

💻 Role

Risk Strategists at Whatnot specialize in merging data analysis, best-in-industry risk and cybersecurity knowledge, and operational hustle to programmatically detect, measure, and thwart bad actors from disrupting our marketplace.

• Monitoring: Tracking trust and fraud trends and analyzing the root causes.

• Frontline investigation: develop and iterate rules to enforce Whatnot’s policies at scale.

• Developing strategies: Creating tools, processes, and strategies to improve bad actor detection and mitigation.

• Assessing risk: Evaluating new tools and existing processes for risk, and proposing ways to mitigate it.

• Managing fraud controls: Collaborating with technology and operations teams to manage trust and fraud controls.

• Tracking performance: Monitoring the performance of trust and fraud strategies, tools, and processes.

• Identifying opportunities: Looking for opportunities to invest in trust and fraud protection for the short and long term.

• Supporting new product launches: Analyzing fraud risks for new products and countries, and developing strategies to mitigate those risks before and after launch.

• Work closely with the Trust and Risk engineering teams, operations partners, and data scientists to ensure long-term protections for our buyers and sellers are built and codified.

We offer flexibility to work from home or from one of our global office hubs, and we value in-person time for planning, problem-solving, and connection. Team members in this role must live within commuting distance of our New York, Seattle, Los Angeles, and San Francisco hubs.

👋 You 

People who do well at Whatnot tend to be comfortable figuring things out as they go, biased toward action, and genuinely curious about what they're building. They care more about outcomes than credit and stay close to the product and the people using it.

Here are a few criteria we're looking for in this role:

• Interest in having a direct impact on Whatnot’s mission

• Responsible for the analysis of fraud or trust trends, the development of mitigation strategies and deployment of creative solutions to effectively manage the customer journey across the product

• Assist in the development and optimization of risk mitigation controls within our framework of tools to ensure the business meets or exceeds our trust and risk goals while supporting business growth targets

• Measure and monitor rule performance for the purpose of statistically quantifying risk and opportunity

• Seek and design creative solutions to risk challenges through optimization of existing controls, pursuit of new tools and expanded use of alternative data

• Endless curiosity and the passion to understand our customers and the transaction pattern

🎁 Benefits 

• Flexible Time off Policy and Company-wide Holidays (including a spring and winter break)

• Health Insurance options including Medical, Dental, Vision

• Work From Home Support

  • Home office setup allowance

  • Monthly allowance for cell phone and internet

• Care benefits

  • Monthly allowance for wellness

  • Annual allowance towards Childcare

  • Lifetime benefit for family planning, such as adoption or fertility expenses

• Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally

• Monthly allowance to dogfood the app

  • All Whatnauts are expected to develop a deep understanding of our product. We're passionate about building the best user experience, and all employees are expected to use Whatnot as both a buyer and a seller as part of their job (our dogfooding budget makes this fun and easy!).

• Parental Leave

  • 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.

💛 EOE

Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.