Join Team CARFAX as a Risk Operations Specialist
Isn't it time you bragged about where you work? At CARFAX, we do, every day. We pride ourselves on being mission-focused on helping to grow a brand built on accuracy and integrity. We care deeply about our products and our customers. We’re more than just a company: We help millions of consumers make more-informed decisions every day. We know that our teammates are our most valuable asset, and we value a balanced life while tackling challenging projects in a fast-paced environment. One last thing: Our four-day week continues in Summer 2026!
At CARFAX, we believe in the power of teamwork and value in-person interactions so that we can collaborate and thrive together. This position will require 3 days a week in our London office subject to change with future business needs.
What you’ll be doing:
Customer Interaction
- Contact customers about account security issues professionally
- Explain security measures clearly
- Handle sensitive information confidentially
- Document all interactions accurately
- Provide information on services, policies, and fraud prevention measures
Account Monitoring
- Analyze transactions and user behavior for suspicious activity
- Investigate flagged accounts and verify customer information
- Use internal tools to identify and prevent security risks
- Monitor security trends and patterns
Collaboration & Reporting:
- Work with other departments and analysts
- Share insights and best practices
- Create reports using Excel
- Maintain detailed case records
- Present findings to management
Risk Management & Compliance
- Follow all security policies and procedures
- Respond to security incidents promptly
- Enforce company policies and business rules
What we’re looking for:
- Previous experience in a customer service or call center environment
- Proficient in Microsoft Excel
- Strong attention to detail
- Highly organized with multitasking abilities
- Excellent documentation skills
- Strong communication skills (written and verbal)
- Ability to handle confidential information
- Computer systems proficiency
- Salesforce experience preferred
- Spanish language skills (preferred but not required)
What’s in it for you:
- Competitive compensation, benefits and generous time-off policies
- 4-Day summer work weeks and a winter holiday break
- 401(k) / DCPP matching
- Annual bonus program
- Casual, dog-friendly, and innovative office spaces.
Don’t just take our word for it:
- 10X Virginia Business Best Places to Work
- 9X Washingtonian Great Places to Work
- 10X Washington Post Top Workplace
- 3X St. Louis Post-Dispatch Best Places to Work
