We are looking for a Risk, Fraud, and Payments Analyst to support daily operations, including processing withdrawals in a timely manner, assisting customer support with payment-related queries, handling fraud alerts, and generating daily reports. This role plays a crucial part in safeguarding company assets by identifying and preventing fraudulent activities, including bonus abuse, exploit attempts, and collusion, ensuring a fair and secure gaming environment.
Main Duties for the role:
- Reviewing and approval of payments to customers
- Reviewing and monitoring member account registration, deposit and withdrawal transactions
- Reducing chargebacks whilst maintaining company revenue
- Reducing fraud and bonus abuse
- Monitoring for any transactions which are received from banned countries/territories
- Assist Customer Support with escalated queries related to Risk, Payments and Fraud
- Requesting and reviewing of KYC following company and regulatory policy
- Responsible for monitoring age verification and KYC policy adherence
- Requesting and reviewing of KYC following company and regulatory policy
- Liaise with 3rd party Payment/fraud providers for enhanced investigations or resolutions linked to Player issues
- Monitoring and actioning of daily payment alerts
- Monitoring and actioning of daily fraud alerts
- Taking care of daily and weekly reports with a focus on reducing fraud and on improving payment acceptance and offering.
- Liasing with AML, VIP and compliance teams to resolve player issues
- Contribute in the development of departmental policies, products and service
- Attend and participate in regular fraud, payments and responsible gaming workshops and training
Job Requirements:
- Experience working in a role related to payments and fraud in iGaming will be considered an asset;
- High attention to detail;
- Strong numerical and analytical skills;
- Fluent in written and spoken English;
- Flexibility to work shifts, including evenings and weekends
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Team Player
What We Offer
- Dynamic Environment: Join a fast-growing international company with an exciting and innovative work culture
- Flexible Working: Enjoy a hybrid working model with a top-notch office, splitting your time between the office and home
- Growth Opportunities: Benefit from genuine opportunities for personal development
- Competitive Package: Receive a competitive salary along with excellent benefits (health insurance, wellness allowance etc)
