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SquareTrade

Reverse Supply Chain Manager, Mobile Supply Chain

London , United Kingdom
full-time

AI overview

Drive optimal monetization, reuse, and sustainability of electronic assets through strategic partner management and commercial analysis within a dynamic team.

The Reverse Supply Chain Manager is responsible for maximizing the commercial and operational value of electronic assets exiting the supply chain or being obtained through trade-in programs — including broken, returned, or surplus mobile devices, consumer electronics (CE), TVs, and other asset categories. This role combines commercial analysis, strategic partner management, and operational excellence to drive optimal monetization, reuse, and sustainability outcomes for SquareTrade’s asset portfolio.

The position plays a critical role in supporting SquareTrade’s broader repair, sustainability and trade-in strategy by identifying value creation opportunities, improving asset utilization, and collaborating cross-functionally across supply chain, demand planning, and commercial teams.

Job Responsibilities

Asset Monetisation & Sales

  • Manage all assets across mobile, CE, TV, and other categories that result as a byproduct of servicing insurance claims.
  • Oversee the sale of broken or surplus assets, ensuring maximum recovery value through resale, refurbishment, or recycling.
  • Develop and manage commercial relationships with third-party buyers to secure the best commercial outcomes.
  • Manage the sales of devices obtained through trade-in programs and own the commercial model that determines consumer facing propositions.

Commercial Strategy & Modelling

  • Create and refine commercial models to assess optimal outcomes for electronic assets — determining whether to sell, repair, or reuse.
  • Conduct ongoing reviews of monetization routes to ensure the most efficient and profitable asset recovery strategy.
  • Explore salvaging and reuse opportunities as part of SquareTrade’s repair strategy where applicable.

  • Value-Add & Operational Improvement

  • Develop and manage value-add activities to improve asset utilisation (e.g., refurbishment or component reuse before monetisation).
  • Own the development, tracking, and analysis of operational KPIs related to asset management effectiveness to identify improvement opportunities.
  • Manage the Trade-In capability to ensure effective monetisation of devices for partners as needed.

  • Inventory & Supply Chain Coordination

  • Support broader inventory management activities, including overstock and obsolescence management, WIP tracking, and asset flow optimization.
  • Contribute to supply chain efficiency by assisting with stock replacement matrix adjustments and ensuring assets are properly categorized and tracked.
  • Collaborate closely with Demand Planning and Purchasing teams to coordinate upstream and downstream asset movements and align with forecasted demand.

  • Performance Indicators (KPIs)

  • Asset recovery value per category or channel.
  • Margin contribution from resale or refurbishment programs.
  • Accuracy and efficiency of asset flow and reporting.
  • Partner satisfaction and commercial performance metrics.
  • Trade-in program commercial efficiency.

 

  • Strong analytical and commercial mindset with a focus on profitability and asset optimization.
  • Excellent negotiation and partner management skills.
  • Operationally adept with a structured approach to process improvement.
  • Proficiency in data analysis, KPI tracking, and financial assessment tools (Excel, Power BI, etc.).
  • Strong analytical and commercial mindset with a focus on profitability and asset optimization.
  • Excellent negotiation and partner management skills.
  • Operationally adept with a structured approach to process improvement.
  • Proficiency in data analysis, KPI tracking, and financial assessment tools (Excel, Power BI, etc.).
  • Collaborative and able to work cross-functionally across supply chain, finance, and commercial teams.
  • Experience in negotiating with external third parties
  • Experience delivering commercial improvements
  • Experience in executing on strategic objectives

Preferred:

  • Knowledge of SQL
  • Knowledge of automation (Python, Power Automate, Copilot Studio)
  • Business level French or German
  • Degree level educated

We work in a hybrid model: 3 days in the office, 2 days from home. 

All your information will be kept confidential according to EEO guidelines.

The Team:  http://www.squaretrade.com/leadership   

SquareTrade is an Equal Opportunity Employer 

SquareTrade

Since its entry into Europe in 2009, SquareTrade has gone live in 11 markets (UK, France, Germany, Benelux, Spain, Portugal, Austria, Finland, Denmark, Norway and Sweden) as one of the largest and fastest growing mobile and consumer electronic insurance providers in Europe. The company is revolutionising and disrupting the £2bn+ market whilst setting the service standard in Europe by creating the most consumer-centric digital protection service, obsessed with best-in-class operations and technology, hassle-free service, and driving pace and product innovation in an industry that has lagged behind others. Partners include major European telecom operators such as Magenta, 3, Telenor, YouSee, DNA and Elisa as well as leading consumer electronics retailers including Amazon, Phone House and MediaMarkt.The European Financial Control team is responsible for all accounting, tax, treasury and financial compliance activities across SquareTrade in Europe. This includes management reporting, analysis to budget, cash flow forecasting, statutory reporting and ensuring appropriate internal controls are always in place and adhered to. The European Financial Control team also takes an active part in supporting the development of the business in Europe and on-boarding of new partners.  

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