Reverse Manager ( Fulfillment)

RTO management – Return to Origin

• Oversee end-to-end Return to Origin workflow for undelivered or rejected shipments
• Coordinate with couriers and last-mile partners to ensure timely RTO processing
• Monitor RTO rates and implement action plans to reduce unnecessary returns
• Ensure proper receiving, inspection, and restocking of RTO items

 

RTV management – Return to Vendor

• Manage Return to Vendor process including claims, documentation, and vendor coordination
• Track defective, expired, or non-conforming stock eligible for vendor returns
• Negotiate return terms and credit notes with suppliers and vendors
• Ensure compliance with vendor return agreements and SLAs

 

Reporting & analytics

• Produce regular reports on RTO/RTV volumes, root causes, and financial impact
• Identify trends and implement corrective actions to reduce return rates
• Present performance metrics and KPIs to senior management

 

Team & cross-functional collaboration

• Lead and develop the reverse logistics team including coordinators and warehouse staff
• Collaborate with Customer Service, Warehouse, and Finance teams on returns-related issues
• Drive process improvement initiatives to enhance efficiency and reduce losses

• Bachelor's degree in Supply Chain, Logistics, or related field
• 3–5 years in logistics or reverse logistics operations
• Prior experience managing RTO/RTV processes
• Strong knowledge of WMS and logistics systems
Proficiency in Excel and reporting tools

Skills & competencies

• Strong analytical and problem-solving skills
• Excellent negotiation with vendors and carriers
• Attention to detail and process orientation
• Leadership and team management
Effective communication across departments