The Revenue & Patient Access Specialist serves as a virtual front desk agent and a key member of the Patient Support Team, acting as a primary point of contact for patients across the care journey. This role supports patient access, scheduling, insurance and billing inquiries, and revenue collection while delivering a high-quality, patient-centered experience. The specialist collaborates closely with Care Coordinators and cross-trains on core coordination workflows to ensure continuity of care and operational coverage.This position plays a critical role in ensuring timely access to care, accurate patient information, and effective revenue collection while maintaining compliance and service excellence.
Qualifications
Required
+High school diploma or equivalent
+2+ years of experience in a healthcare patient-facing role (patient access, scheduling, billing, or front desk)
+Experience handling insurance verification, billing inquiries, or patient payments
+Strong verbal and written communication skills
+Comfort working in multiple systems (EHR, scheduling, billing platforms)
+Ability to manage high-volume phone and administrative work in a virtual environment
Preferred
+Experience in telehealth, behavioral health, or specialty healthcare settings
+Familiarity with revenue cycle workflows and patient financial counseling
+Prior cross-training or experience supporting care coordination or clinical operations teams
+Bilingual proficiency (where applicable)
International applicants encouraged to apply
