Revenue Operations Specialist

About ThoughtFull:

ThoughtFull is on a mission to simplify mental health for your personal and professional growth - through every season of life, anytime, anywhere. 

ThoughtFull is a Temasek-backed mental health company that provides full mental healthcare services for corporates clients around the Asian region and beyond. We were the first in Asia to offer clinically validated text-based coaching and the first to partner with insurers, making care more accessible to individuals and businesses. Join us on our mission and be part of our rockstar team! 

The Role:
ThoughtFull is hiring a Revenue Operations Specialist to run the operating system behind our revenue engine across Business Development (new sales) and Client Success (servicing, activation, renewal/expansion). You’ll keep targets, processes, and tooling aligned so opportunities move predictably from first conversation to launch to renewal, while overseeing pricing and margins and ensuring data and forecasts leaders can trust.

What you will do: 

Performance

• Oversee lead gen and discovery to maintain a steady, qualified pipeline.
• Develop and maintain reporting dashboards to track funnel health (coverage, stage aging, coverage rate, revenue growth, renewal),  identify areas of improvements
• Oversee core business rhythms such as sales forecasting, pipeline reviews, and quarterly business reviews to ensure alignment and accountability across teams
• Ensure the end-to-end funnel accuracy with clear stage definitions and owners, next steps alignment and fast identification and unblocking of any potential bottlenecks
• Assign sales briefs and targets to focus effort.

Philosophy

• Build forecasts (new, expansion, renewal) from historicals/trends; surface gaps and actions.
• Use data to evaluate product, process, and activations effectiveness and make informed decisions.
• Oversee pricing and margins; monitor deal economics and adjust pricing/discounts as needed so they stay competitive and profitable
• Maintain comp and remuneration plans tied to performance, address underperformance with objective metrics.

Process

• Govern CRM & tooling (required fields, automations, dashboards, data quality).
• Build and design scalable processes to maximize productivity and efficiency
• Standardize lead routing, partnership quote requests, contracting flows, and SLAs for speed and consistency.
• Keep handover clear between BD, CS, and Marketing.

People

• Foster cross-functional collaboration by working closely with sales, marketing, product and finance teams to align business goals and objectives.
• Maintain open and effective communication channels by reporting sales and campaign outcomes and next steps
• Conduct training programs for new and existing sales representatives, promoting skill development and fostering team camaraderie.

Product

• Understand the product offering and value proposition; keep packages easy to sell and consistent.
• Stay up to date on market trends and competitor activities.
• Translate insights into sales briefs/objection handling and ensure BD can sell and CS can launch, activate, and renew effectively.

Requirements

About You:

• Bachelor's degree in Business Administration, Sales, or a related field
• Proven experience in sales operations, business analysis, or a similar role.
• Strong analytical and problem-solving skills, with the ability to interpret complex data and make strategic recommendations.
• Excellent communication and interpersonal skills
• Proficient in using sales software, CRM systems (HubSpot, Pipedrive, Salesforce, or equivalent), automation systems (Make.com, Zapier, or equivalent), and other relevant tools.
• Demonstrated ability to manage and prioritize multiple projects and fast-moving deadlines.
• Strong leadership skills and the ability to motivate and inspire client-facing teams.
• Knowledge of sales methodologies, processes, and best practices.
• Familiarity with sales compensation plans and performance management.
• Ability to adapt to a fast-paced and evolving environment.

• Note: Please note that this role is open to candidates who are currently based locally. Unfortunately, we’re not able to offer visa sponsorship at this time.

Basic Salary Range: MYR4,000 - MYR6,400

Thoughtfull is an equal opportunity employer. We provide equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need, please inform us for accommodation.