Revenue Operations Specialist (Issuance)

Suvoda is a global clinical trial technology company shaping digital experiences that enable clinical trial sponsor and site professionals to take full command over the inherent logistical complexity behind mission-critical and time-sensitive patient interactions in life-sustaining studies for therapeutic areas such as oncology, central nervous system, and rare disease.

Supporting clinical trials means supporting unique experiments that are inherently complex, high-stakes, and dynamic. It is imperative that Suvoda staff working with clients, end-users, or the systems that client and end-users interact with understand the clinical trial industry, regulations, Suvoda’s software products and processes, and especially the specificities of the unique trial in question before taking any actions they may alter the data of the system in question.

Responsibilities:

• Processing Work Orders, Change Orders, Master Service Agreements, Transfers and Debookings following the Revenue Operations policies;
• Provide clear reasoning on the approval/rejection during the review of new Work Orders, Change Orders, and Master Service Agreements and Transfer documentation process;
• Review SalesForce opportunities and approve the Closed Won opportunities;
• Enter order terms and product details in the ERP/CRM Environments;
• Work with sales operations, field sales representatives, and the service delivery organization to build relationships and expedite resolution to order and client related issues;
• Assist with document updates and agreements archival. Provide back-up in periods of high volume and/or insufficient resources. • Review, update and correct the Item/Product List;
• Provide De-booking calculations to the Sales team and manage the calculation archival;
• Update and correct Revenue Operations training materials;
• Maintain accurate master data of order terms and customer records in NetSuite;
• Contribute to the development of revenue assurance reporting metrics;
• Support the Revenue Operations team in data analysis and trend identification;

Requirements:

• Bachelor's degree (in finance or accounting preferred);
• 1-2 years professional experience;
• Time management and organizational skills;
• Strong attention to detail;
• Proficient with Microsoft Office (Outlook, Excel, Word);
• Proficient in English, excellent oral and written communication skills;
• SalesForce and NetSuite experience a plus;