Suvoda is a global clinical trial technology company shaping digital experiences that enable clinical trial sponsor and site professionals to take full command over the inherent logistical complexity behind mission-critical and time-sensitive patient interactions in life-sustaining studies for therapeutic areas such as oncology, central nervous system, and rare disease.
Supporting clinical trials means supporting unique experiments that are inherently complex, high-stakes, and dynamic. It is imperative that Suvoda staff working with clients, end-users, or the systems that client and end-users interact with understand the clinical trial industry, regulations, Suvoda’s software products and processes, and especially the specificities of the unique trial in question before taking any actions they may alter the data of the system in question.
Responsibilities:
● Invoice preparation and processing - Prepare and validate monthly invoices for issuance replenishments and related fees based on contracts, deposits, and usage data from systems like NetSuite/Deltek.
● Billing timelines & SLAs - Monitor billing calendars and ensure all issuance invoices are generated and sent within client SLAs and internal month‑end deadlines.
● Client portals and documentation - Upload invoices and supporting backup (reports, statements, remittances) to client and third‑party portals in a timely and accurate manner.
● Data maintenance in finance systems - Maintain accurate order terms, customer records, issuance deposit details and billing schedules in NetSuite (and related tools), ensuring data is complete and consistent.
● Purchase order (PO) tracking - Help receive, track, and reconcile client POs against contracts and invoices; follow up on missing or expired POs that block billing or collections.
● Collections & AR support for issuance billing - Support collection efforts by monitoring outstanding issuance invoices, following up on overdue items and missing POs, and escalating issues as needed.
● Client and internal inquiries - Respond to routine client billing questions (invoice copies, basic reconciliations, payment application clarifications) and coordinate with Operations/Accounting for resolution of more complex issues.
● Process, controls, and compliance - Follow all SOPs and work instructions related to issuance billing, documentation, and approvals, contributing ideas for process improvements and stronger billing governance.
● Ensure invoices include correct client, project, currency, tax, and PO details and are delivered on time to clients or uploaded into portals in line with SLAs.
● Issuance reporting and monitoring - Produce and update weekly and monthly issuance reports
● Track open issuance balances and identify items needing follow‑up, escalation, or clean‑up
● Verify that issuance funding, client deposits, and POs are in place and aligned with contracts
● Manage issuance‑related tickets (PC, JIRA, mailbox) and respond to client and internal questions on issuance invoices, balances, and reports, routing complex items to senior staff when needed.
Requirements:
● Associate or Bachelor’s degree in Accounting, Finance, Economics, or related field preferred (or equivalent work experience/training)
● Proficient with Microsoft Excel, Outlook, and Word
● Exposure to ERP / financial systems (ideally NetSuite and/or Deltek/Vision; Salesforce familiarity is a plus).
● Comfortable working with standard reports and large datasets
● Strong attention to detail and accuracy in preparing invoices, reconciliations, and documentation.
● Time‑management and organizational skills
● Ability to work independently
● Clear written and verbal communication skills
● Experience with issuance / deposit‑based billing (ClinCard, eClinicalGPS, ConneX or similar) – nice to have
Experience:
· 1–2 years experience in a finance, billing, AR, or revenue operations role in a corporate environment
#L-AA1
We are aware that an individual(s) are fraudulently representing themselves as Suvoda recruiters and/or hiring managers. Suvoda will never request personal information such as your bank account number, credit card number, drivers license or social security number — or request payment from you — during the job application or interview process. Any emails from the Suvoda recruiting team will come from a @suvoda.com email address. You can learn more about these types of fraud by referring to this FTC consumer alert.
As set forth in Suvoda’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
If you are based in California, we encourage you to read this important information for California residents linked here.
Please mention you found this job on AI Jobs. It helps us get more startups to hire on our site. Thanks and good luck!
Understand the required skills and qualifications, anticipate the questions you may be asked, and study well-prepared answers using our sample responses.
Revenue Operations Specialist Q&A's