Revenue Operations Leader

Revenue Operations Leader

Remote Based - USA

Summary

SafetyChain Software is seeking a dynamic Revenue Operations Leader to design, build, and scale our RevOps function from the ground up. Reporting directly to the CRO, and working closely with the CFO and CMO, you will architect and operationalize the systems, processes, and insights that align our Sales, Marketing, and (eventually) Customer Success organizations.

This is a strategic leadership role — you’ll translate strategy into execution by building the operational backbone for our GTM teams. You will shape how revenue decisions are made, how teams collaborate across the customer lifecycle, and how we unlock new levels of growth and efficiency. While the early emphasis will be on Sales Operations — pipeline management, forecasting, territory design, and reporting. You’ll have oversight on key marketing operations –ensuring tight alignment in demand generation, lead management, and attribution. Over time, your scope will expand to include Customer Success & Retention Operations, giving you true end-to-end influence across the revenue engine.

What makes this opportunity unique is the chance to build something lasting: a RevOps function that is scalable, insight-driven, and culturally connected. You’ll hire and develop talent (starting with a CRM Administrator to govern our system of record), implement the tools and processes that drive productivity, and serve as the connective tissue across GTM functions. As part of SafetyChain’s collaborative, energetic culture, your impact will be both operational and cultural — helping our teams succeed, and ensuring we celebrate the wins along the way.

Who We Are:

SafetyChain is a fast-growing B2B SaaS company whose industry-leading Plant Management Platform helps food and beverage manufacturers improve yield, maximize productivity, and ensure compliance.

Headquartered in Novato, CA, with a distributed workforce across the U.S., we combine the agility of a start-up with the stability of a growing software company. Our solutions are used every day in thousands of facilities by well-known brands such as Albertsons, Driscoll’s, Chobani, Tyson, and Costco.

We believe our culture of “Help and Hustle” makes for a great place to work, and we foster a dynamic, positive environment that enables our teams to put their creative energies toward solving our customers’ problems and supporting each other. Our culture is real, tangible, and immensely rewarding.

What truly sets us apart is our people. We believe in working hard while embracing the power of laughter, collaboration, and celebration. Our people-first mindset means we support one another, celebrate wins together, and approach challenges with creativity and hustle. At SafetyChain, respect, inclusion, and shared success aren’t just values — they are how we work every day.

What You’ll Do:

Strategic Revenue Operations & Leadership

• Develop and lead a comprehensive RevOps strategy to drive predictable revenue growth and customer lifecycle optimization.
• Partner with CRO, CFO, and CMO to create integrated capacity planning, forecasting, and reporting processes.
• Define and execute the long-term roadmap for RevOps technology, analytics, and team structure.
• Help hold GTM teams accountable to targets and pacing.
• Partner with Sales Enablement to deliver actionable insights and playbooks grounded in pipeline analytics and customer intelligence.
• Build, lead, and scale the Revenue Operations team (starting with CRM administration, expanding to Sales Ops and Marketing Ops).

Sales Operations 

• Optimize sales pipeline management, forecasting accuracy, and quota tracking.
• Create scalable workflows, dashboards, and reporting for sales leaders and reps.
• Partner with Sales Enablement to ensure data-driven coaching, pipeline reviews, and rep productivity.

CRM Ownership

• Serve as executive owner of the CRM (HubSpot or Salesforce).
• Hire and manage a CRM Administrator to ensure governance, data integrity, and adoption.
• Drive automation, reporting, and process improvements within the CRM.
• Build a CRM that enables the GTM process but is frictionless to use.

Marketing Operations 

• Create better segmentation and alignment on the market and white space. 
• Partner with Marketing to improve lead management, attribution, and campaign ROI analysis.
• Implement automation and scoring models to improve funnel conversion.

Customer Success & Retention Operations (Future Phase)

• Build operational frameworks to support adoption, retention, and expansion.
• Partner with Customer Success leadership on onboarding automation, renewal tracking, and NRR metrics.
• Develop customer lifecycle analytics and insights to drive proactive engagement.
• Enable seamless process flows between sales and post sales activities.

Data, Analytics & Reporting

• Deliver consistent, trusted GTM analytics to Sales, Marketing, Customer Success, and Finance.
• Partner with FP&A to provide executive and board-level reporting.
• Champion a culture of data-driven decision-making.
• Identify trends and issues the business should be taking action on. 

What You’ll Need (Requirements)

Required:

• 5–10 years of experience in Revenue Operations at a B2B SaaS company, ideally with $25–100M ARR. Experience with the manufacturing industry a plus.
• Proven experience in Sales Ops and Marketing Ops, with exposure to Customer Success Ops.
• CRM expertise (Salesforce or HubSpot) with demonstrated success in scaling CRM adoption and governance.
• Strong analytical skills: forecasting, pipeline analytics, attribution, and retention modeling.
• Experience managing and scaling RevOps tech stacks and hiring/managing high-performing operations teams.

Preferred:

• Experience with BI tools (Tableau, Looker, Power BI).
• Experience with SQL or modern data stack components (Snowflake, dbt, Census).
• Prior RevOps leadership during periods of significant growth and organizational scaling.

Our Values

• Quality Above All: Build the best and most effective experiences for our teams and our customers
• Work Smart: Drive operational excellence that maximizes productivity and delivers superior value to customers.
• Innovate for Impact: Pioneer solutions that enhance manufacturing processes and outcomes, benefiting both our industry partners and the consumers they serve.
• Grow Together: Create strong, inclusive partnerships with customers, working as One Team with help and hustle to drive mutual success and innovation.
• Integrity in Action: Operate with honesty, transparency, and respect, fostering trust with our customers and our peers.

Things that Make the Job Awesome

• Competitive compensation + stock options.
• Comprehensive health benefits + Self Care PTO plan.
• 401k Match
• Flexibility: work from home, flexible schedules, results over hours.
• A team and culture second to none — where respect, collaboration, laughter, and celebration fuel our success.
• Chance to build and scale RevOps from the ground up at a fast-growing SaaS company.
• Work with incredible customers solving real-world problems in food and beverage manufacturing.
• Annual investment in your professional development.

Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status or any other characteristic protected by law applicable to the state in which you work.