Intradiem’s intelligent automation solution for customer service teams is reinventing customer service for everyone.

Who We Are

Intradiem is a technology company on a mission to reinvent customer service through automation.

What We Do

We develop innovative, AI-powered Intelligent Automation solutions for contact center and back-office teams. Our solutions currently support hundreds of thousands of customer service agents for brand-name organizations, powering hundreds of millions of automated actions saving customers tens of millions each year.

How We Work

We take a “problem-out” approach, asking customers to help us understand their business problems, exploring potential solutions together, incorporating their feedback, and releasing solutions that solve those problems.

Our Culture

We take a “people-first” approach, treating employees, customers and each other with the dignity and respect we all deserve. Intradiem employees enjoy a family-first culture, transparent leadership, and unfettered growth opportunities.

Our Values

We believe in service, encouraging our employees to contribute time and energy to causes that help improve the people and communities in which they live and work. We are guided by three core values:

Servant’s Heart—caring enough about other people to understand what their problems are and placing the needs of colleagues, customers, and others over personal objectives.
Craftsman’s Attitude—taking pride in the work we do and creating solutions that really solve the problem at hand (and trying again if the first attempt doesn’t do the trick).
Growth Mindset - We believe progress comes from curiosity, openness, and perseverance. We welcome feedback, embrace change, and push beyond comfort zones to unlock new potential for ourselves, our teams, and our customers.

What You’ll Do

Marketing Performance & Reporting

Build and maintain Salesforce reports and dashboards that clearly communicate marketing and funnel performance

Partner with Marketing to refine and report on:

Campaign performance

Lead scoring

Attribution models

Translate complex data into insights that executives and stakeholders can easily understand

Present key insights to leadership approximately once per month

AI-Driven Experimentation & Automation

Identify opportunities to use AI for:

Data cleaning and enrichment

Insight generation and analysis

Marketing and content operations workflows

Experiment with tools and approaches (e.g., LLMs, automation platforms) and recommend what’s worth deploying

Act as a smart evaluator of AI use cases — balancing practicality, impact, and effort

Build lightweight workflows or prototypes where appropriate

Systems & Tools Collaboration

Work comfortably within Salesforce to create reports and dashboards and understand how data flows through the system

Partner with Marketing Ops around Account Engagement and 6sense data and reporting

Help ensure data quality and consistency across marketing-related systems

Cross-Functional Partnership

Collaborate closely with Marketing, RevOps, and other GTM stakeholders

Proactively identify gaps, ask good questions, and propose solutions without needing heavy handholding

Your Background: 

2–5 years of experience in Revenue Operations, Marketing Operations, Analytics, or a related role

Hands-on experience building Salesforce reports and dashboards

Experience supporting marketing analytics, funnel reporting, or campaign performance

AI & Analytical Mindset

Comfort using AI tools (e.g., ChatGPT or similar) for analysis, experimentation, and workflow improvement

Curiosity and good judgment around where AI is useful vs. unnecessary

Strong problem-solving skills and a willingness to test, learn, and iterate

Skills

Strong analytical and critical thinking skills with the ability to connect data to business outcomes and revenue impact

Exceptional communication skills, with the ability to translate complex data into clear, actionable insights for both technical and non-technical audiences

Self-directed and comfortable working independently in a remote environment, while proactively engaging stakeholders across teams

Strong attention to detail paired with a clear understanding of broader business impact

Comfortable providing constructive pushback when data integrity, CRM discipline, or reporting accuracy is at risk

Nice to Have (Not Required)

Experience with Account Engagement (Pardot) or 6sense

Exposure to attribution modeling or lead scoring frameworks

Familiarity with automation tools (Zapier, Make, etc.)

Experience with Google Analytics (GA4) and understanding of CRM integrations, including UTM parameter structure, campaign tracking, and attribution flow into Salesforce

Familiarity with digital advertising platforms and campaign performance metrics (e.g., Google Ads, LinkedIn Ads, Microsoft Ads), including core KPIs such as CPC, CTR, conversion rate, and cost per opportunity

Work Authorization:

Candidates for positions with Intradiem must be legally authorized to work in the United States. Verification of identity and employment eligibility will be required during onboarding.

Intradiem is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Revenue Operations Analyst

AI overview

Intradiem’s intelligent automation solution for customer service teams is reinventing customer service for everyone.