Revenue Enablement Manager (Customer Success)

 Location: Canada | Remote
Department: Revenue Enablement
Reports To: Grace Barbosa-Chin, Senior Manager, People & Culture
Type: Permanent | Full-Time

About Solink

At Solink, our mission is to safeguard what matters most. We provide businesses with the tools to know sooner and act faster by transforming video security into real-time operational insights.

Our cloud-based platform integrates seamlessly with your existing cameras and systems, turning them into intelligent sensors that detect and interpret key moments. This empowers teams to make data-driven decisions, enhance security, and improve operational efficiency.

Trusted by over 30,000 locations across 32+ countries - including brands like McDonald’s and JYSK - Solink delivers clarity when it counts. Our solutions help businesses reduce shrink, optimize performance, and respond proactively to potential threats.

We're growing rapidly, earning industry recognition, and scaling with purpose. We’ve been recognized by Deloitte’s Fast 50™ and Fast 500™, Business Intelligence Group, and as one of Ottawa’s Best Places to Work. And we’re just getting started!

The Role

We’re looking for a Revenue Enablement Manager with a strong Customer Success focus to help scale how we enable our CS organization. In this role, you’ll translate strategy into practical enablement that helps Customer Success Managers, Renewals, and Expansion-focused roles deliver exceptional customer outcomes.

You’ll work closely with CS leadership to understand priorities, identify skill and knowledge gaps, and design enablement programs that support retention, growth, and long-term customer value.

This is a builder-and-operator role. You will build an enablement “operating system” where CS playbooks, training, and customer-facing assets are AI-enabled, measurable, embedded in daily workflows, and continuously improved through data and frontline feedback.

What You’ll Do

Customer Success Enablement Strategy & Prioritization

• Partner with Customer Success leadership to define enablement priorities aligned to retention, adoption, and expansion goals

• Translate CS strategy and quarterly priorities into clear enablement plans and programs

• Identify skill, knowledge and behavior gaps across CS roles and address them through targeted enablement

• Prioritize enablement initiatives that measurably improve productivity and consistency through AI-assisted workflows

Onboarding, Training & Continuous Learning

• Design and deliver role-based onboarding for Customer Success roles, reducing time-to-productivity

• Build and maintain ongoing enablement programs that support evolving CS motions and customer needs

• Facilitate live and async training sessions that are practical, engaging, and immediately applicable

• Create AI-supported onboarding and learning assets (templates, examples, prompt packs, and “what good looks like” outputs) so new hires can produce high-quality customer work faster

Customer Lifecycle Playbooks & Execution Excellence

• Build, maintain, and operationalize Customer Success playbooks across the full customer lifecycle (onboarding, adoption, value realization, renewal, expansion, risk mitigation)

• Ensure playbooks are embedded into day-to-day CS workflows and supported by tools and processes

• Drive consistency in how CS teams engage customers while allowing flexibility for segment and account complexity

• Convert playbooks into AI-ready workflows including standardizing inputs, templates, and guided steps that generate customer-ready outputs (e.g., renewal briefs, success plans, QBR narratives)

Product, Messaging & Value Enablement

• Enable CS teams on product updates, roadmap context and customer-facing messaging in partnership with Product and Marketing

• Equip CS with clear value frameworks and talk tracks that support adoption, renewal, and expansion conversations

• Ensure CS teams can confidently articulate outcomes and ROI to customers

• Create AI-assisted value storytelling kits: outcome libraries, ROI narrative builders, persona-based talk tracks, and reusable messaging that keeps customer-facing communication consistent and high-quality

AI Enablement & Efficiency

• Own the CS AI enablement approach: define the AI workflows, standards, and training that make CS faster, more consistent, and more proactive

• Identify opportunities to leverage AI to improve CS productivity, insight generation, and customer engagement

• Enable CS teams on how to effectively use AI tools (e.g., summarization, account insights, risk signals, prep for QBRs)

• Partner with cross-functional teams to embed AI-driven workflows into CS processes and playbooks

• Build and maintain a CS “Prompt + Template Library” for key moments (onboarding, EBR/QBR prep, risk reviews, renewal briefs, expansion discovery, exec updates)

• Implement guardrails for responsible AI usage (approved sources, customer-safe language, QA checks, and escalation paths)

• Drive adoption of AI best practices while ensuring responsible, consistent usage

Tools, Process & Program Rollouts

• Support the rollout of new tools, processes, and programs impacting Customer Success

• Partner with RevOps to ensure enablement is tightly aligned with systems, workflows, and data

• Create enablement resources that support smooth change management and adoption

• Ensure enablement is delivered “in the flow of work” (e.g., embedded in CRM/Gainsight workflows, checklists, templates, and playbook steps—not just static documentation)

Measurement, Insights & Iteration

• Measure enablement effectiveness using qualitative feedback and quantitative performance indicators

• Analyze trends to continuously improve enablement content, delivery, and impact

• Share insights and recommendations with CS and Enablement leadership

• Instrument AI enablement impact: track adoption of AI workflows, time saved, quality improvements, and influence on retention/expansion outcomes

Cross-Functional Partnership & Feedback Loops

• Act as a trusted partner to CS leaders and frontline managers

• Build strong feedback loops with CS, Sales, Product, Marketing and RevOps

• Incorporate real-world feedback into continuous enablement improvements

• Partner with CS Ops/RevOps to ensure data and process inputs are strong enough to power AI-assisted workflows (clean lifecycle stages, health signals, consistent fields, etc.)

What You Bring

Must-Have:

• 3–5 years of experience in Revenue Enablement, Customer Success Enablement, or a related CS role

• Strong understanding of Customer Success motions, metrics and challenges in a B2B SaaS environment

• Experience designing and delivering enablement programs for post-sale teams

• Ability to translate strategy into clear, actionable enablement

• Strong facilitation, communication, and stakeholder management skills

• Data-informed mindset with comfort using metrics to assess effectiveness

• Highly organized, proactive, and comfortable operating in a fast-paced, evolving environment

• Experience enabling or implementing AI-assisted workflows that improve productivity, quality, or consistency (e.g., QBR prep, renewal briefs, account insights, meeting summaries, success plans)

• Comfort building repeatable templates, examples, and prompt packs that help teams produce customer-ready outputs faster

Nice-to-Have:

• Familiarity with enablement tools (e.g., Highspot, Docebo, Confluence, Lessonly)

• Familiarity with sales & CS tools (e.g., Hubspot, Salesforce, Gainsight)

• Experience supporting renewal and expansion motions

• Familiarity with enablement tools, LMS platforms, or CRM workflows

• Background working closely with RevOps or Product teams

• Experience building AI-assisted playbooks (prompt packs + templates + “what good looks like” outputs) for QBRs, renewals, risk, and expansion

Security Requirements

• Candidates must undergo a criminal records check upon hire;

• Be a Canadian Citizen (dual citizens included), or eligible to work in Canada;

• Be willing to comply with Solink’s own security policies and standards.

Our Values

We do things the Solink way:

• Act with URGENCY – Our customers move fast, so we do too.

• Deliver with QUALITY – We sweat the details and hold a high bar.

• Win with TEAM – No egos. Just outcomes, built together.

• Lead with TRUST – We earn it through clarity, consistency, and care.
  

These aren’t just words—they shape how we hire, lead, and grow.

Why Solink?

We’re not just building tech - we’re building a place where great people do great work.

• Clarity and trust: Where the role allows, we support flexibility in how and where work gets done - and we’re upfront about what’s required.

• Meaningful equity: Every full-time, permanent employee has a stake in our growth.

• Comprehensive benefits: Fully paid health & dental (no waiting period) + $500 health spending account.

• Wellness support: Monthly reimbursement for fitness, wellness, or mental health programs.

• Growth through merit: Advancement is based on contribution, initiative, and the ability to raise the bar - together.

• Candid culture: Clear expectations, honest feedback, and no politics.

• Social connection: From So-learns to Solink-o and So-lunches, we stay connected in ways that actually feel fun.

What to Expect from the Hiring Process

We respect your time and value transparency. Here’s a general idea of what to expect:

1. Intro call with our Talent Team

2. Interview with the Hiring Manager

3. Final interviews with cross-functional team members

4. Reference Checks

5. Offer & onboarding 🎉

Please note: this is subject to change at any point in the recruitment process based on the needs of the business.

How to Apply

Submit your resume and a short cover letter via our [Careers Page]. Let us know what excites you about this role, and how you’d help move Solink forward.

NOTICE: Solink uses artificial intelligence (AI) to screen, assess, and/or select candidates for this position.

Solink is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive workplace. If you require accommodation during the selection process, please let us know.