HHAeXchange
Revenue Cycle Implementation Specialist
TLDR
Lead end-to-end onboarding execution for customers purchasing Revenue Cycle Management services to ensure accurate billing setup and operational readiness, enhancing customer success and revenue.
HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
ROLE SPECIFICS
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Job Duties
Other Job Duties
Other duties as assigned by supervisor or HHAeXchange leader.
Travel Requirements
Travel up to 10%, including overnight travel
Required Education, Experience, Certifications and Skills
RCM Onboarding & Billing Setup
- Lead end-to-end onboarding execution for customers purchasing RCM services across new logo implementations and expansions
- Gather, validate, and confirm all required billing and operational inputs (payer contracts, billing codes, workflows, etc.)
- Configure billing processes and system settings to enable accurate RCM service delivery
- Validate all configurations with customers to ensure accuracy and readiness prior to go-live
- Ensure onboarding is completed within defined timelines and quality standards
- Be accountable for the quality and completeness of handoff to the Revenue Cycle Success Manager (RCSM)
- Lead structured handoff processes, ensuring all documentation, configurations, and expectations are clearly communicated
- Ensure seamless internal and customer-facing transitions to support immediate service continuity
- Drive improvements to onboarding and handoff processes to support scalability
- Identify opportunities to reduce onboarding cycle time, improve quality, and eliminate friction
- Drive alignment across Sales, Implementation, Product, Revenue Cycle Operations, and Customer Success
- Influence partners to ensure onboarding requirements and timelines are met
- Proactively identify, escalate, and resolve risks, issues, and dependencies throughout onboarding
- Ensure a consistent, high-quality onboarding experience that supports long-term customer success
- Be accountable for onboarding KPIs, including velocity, setup accuracy, and quality
- Monitor performance trends and contribute to continuous improvement efforts
Handoff to Revenue Cycle Operations
Process Improvement & Scalability
Cross-Functional Collaboration
Customer Experience & Risk Management
Performance & Continuous Improvement
Education
- Bachelor’s degree in Business, Healthcare Administration, Finance, or a related field, or equivalent professional experience
- 3 - 6+ years of experience in implementation, onboarding, revenue cycle operations, billing, healthcare operations, or customer-facing delivery roles
- Experience working cross-functionally in operational or service delivery environments
- Demonstrated ability to build and improve processes in a scaling organization
- Strong understanding of billing processes, payer contracts, and revenue cycle workflows (healthcare experience preferred)
- Ability to manage multiple concurrent onboarding efforts with strong attention to detail
- Excellent communication, organization, and stakeholder management skills
- Strong problem-solving and analytical capabilities
- SaaS implementation or professional services experience
- Experience with healthcare billing systems or RCM service models
- Experience operating in KPI-driven environments
- Ability to manage multiple priorities in a fast-paced, deadline-driven environment
- Willingness to explore and adopt AI tools responsibly to enhance productivity and innovation in the role
Experience
Skills
Preferred Experience
Other Requirements
The base salary range for this US-based, full-time, and exempt position is $75,000 - $95,000, not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.
This is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.
HHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
HHAeXchange builds a comprehensive technology platform designed for home and community-based care, specifically targeting aging individuals and those with disabilities. Our solution connects patients, care providers, and organizations, enhancing the delivery of innovative and cost-effective healthcare services.
Implementation Specialist