Upstream Rehabilitation, is looking for a Revenue Cycle Associate - Government to join our team

Revenue Cycle Associate - Government

Location Type: Remote – Tennessee

Build Your Career with Us!

Upstream Rehabilitation is the country’s largest dedicated provider of outpatient physical and occupational therapy services. Our mission is to inspire and empower the lives we touch, to serve our communities, and to lead with purpose-driven passion.

We are committed to delivering remarkable experiences and fostering an inclusive workplace where differences are valued and celebrated. With 1,200+ locations nationwide, 26 brand partners, and 8,000+ employees, Upstream operates at scale while leveraging data, technology, and innovation to drive smarter decisions and operational excellence across the organization.

The Role:

Join the Upstream Rehabilitation team where your work makes a real impact! As a Revenue Cycle Associate - Government, you’ll play a vital role in ensuring timely and accurate reimbursement for services provided to patients covered by Medicaid, Medicare Advantage Plans, Veterans Administration and Tricare. Your efforts help keep operations running smoothly and directly support our mission to inspire and empower the lives we touch.

What You’ll Do:

• Review unpaid accounts and take appropriate action to secure correct reimbursement and reduce outstanding AR.
• Ensure payments received are accurate, appropriate and paid in full.
• Meet productivity standards while driving down aged balances.
• Correct accounts issues, including verifying payers, resolving payer overlaps, reviewing medical EOBs, posting adjustments or transfers, and creating tasks when funds need reapplication.
• Document all account actions thoroughly and accurately.
• Identify trends or recurring issues and share them with your team and Supervisor.
• Stay informed on payer changes by enrolling in relevant publications and sharing updates with peers and leadership.
• Completed or respond to tasks within designated timelines.
• Provide timely updates and documentation for all escalated accounts or supervisor-assigned reviews.
• Other projects and duties as assigned.

Who You Are:

• High School diploma or equivalent experience with five plus years of revenue cycle function experience.
• At least one year of experience in Revenue Cycle, Medicare and Commercial Insurance in a high-production environment.
• Exceptional communication skills, including oral and written.
• Strong organizational and time management skills.
• Strong attention to detail, and capacity to multitask effectively.
• Proven ability to identify and resolve problems in a timely manner.
• Proficiency in Microsoft Office Suite or similar software applications.

Nice to Haves: 

• Three plus years of experience in Revenue Cycle, Medicare and Commercial Insurance in a high-production environment.
• Experience identifying processes and recommending solutions.

Why You’ll Love Working Here

• The chance to directly shape our organization’s growth by hiring the talent that drives our mission.
• Opportunities to stretch your skills—whether you’re building pipelines, designing sourcing strategies, or advising leadership.
• A collaborative team environment where your ideas are valued.
• Competitive compensation, comprehensive benefits, and ongoing professional development.

Benefit Offerings:

• Annual paid Charity Day to give back to a cause meaningful to you
• 100% employer paid medical health insurance premium option available
• Dental and Vision insurance
• 401(k) with company match
• Generous PTO and paid holidays
• Supportive team and leadership invested in your success

A Better Place to Build Your Career

Upstream Rehabilitation offers meaningful opportunities across corporate and non-clinical roles, both remotely and in corporate offices nationwide. We invest in our people through leadership development programs, ongoing education, and professional growth opportunities.

Our corporate teams are critical to Upstream’s success—and to the culture that makes this a great place to work. You’ll join a group of talented professionals who collaborate, innovate, and know how to have fun while making a real impact.

Salary Range: $16/hour - $17/hour

Estimated pay ranges listed above are based on several factors including but not limited to your pay class, experience, background and geographic location of the clinic

Benefits and eligibility are dependent on employment status and pay class (full-time, part-time, or PRN). Specific details will be provided during the hiring process. 

Follow @Lifeatupstream on Instagram, and check out our LinkedIn company page to learn more about what it’s like to be part of the #upstreamfamily.

CLICK HERE TO LEARN EVEN MORE ABOUT UPSTREAM

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