Revenue Cycle Academy Program Manager

About The Wilshire Group 

The Wilshire Group, a renowned boutique consulting firm in Los Angeles, specializes in revenue cycle optimization and fostering effective collaboration between operational and IT facets.  With a robust track record of aiding over 100 healthcare systems nationwide, our team thrives on professionalism, efficiency, and adaptability.

Our core values- professionalism, efficiency, and flexibility- underscore our commitment to creating an inclusive and dynamic workplace.  We embrace diverse narratives and believe in offering opportunities to exceptional individuals who bring their best to the table.

Job Title: Revenue Cycle Academy Program Manager

Location:Remote

Contract: 3 months (W2)

Pay: $40.00-$47.00 per hour

The Program Manager will act as an expert in training development and delivery for Revenue Cycle operations, with responsibility for designing, delivering, and/or managing training curriculum within the scope of the department.  They will work with Revenue Cycle managers to establish and implement appropriate training programs and are responsible for maintaining and optimizing the Revenue Cycle training program in one of three key training domains: Training Delivery, Curriculum Design, or Learning Management.

What will you do in this role:

Seek opportunities to collaborate with stakeholders, customers, and impacted departments to recommend appropriate training solutions and program improvements

Develops, maintains, and/or delivers curriculum to support revenue cycle operations

Work with operational managers to review key performance indicators (KPIs) to identify training opportunities/improvements

Gathers information, assesses needs, and prepares reports on training needs based on operational education requests

Collaborates with all levels of employees and management to facilitate, engage, and positively influence the instructional and training environment

Plans, develops, and/or presents training materials, tools, and information regularly

Interprets and shares reports on current training program impact and efficacy

Provide support to Revenue Cycle Leaders for current and future training needs

Understand revenue cycle metrics for incorporation into training objectives

Utilize appropriate formats and platforms for training content development and delivery

Identify areas of opportunity for optimization and improvement within educational programming

Synthesize information received from operational leaders for incorporation into existing training

Develop goals and priorities for educational programming

Design and implement appropriate plans to meet goals. Education Qualifications

Bachelor’s degree from an accredited college or university or equivalent combination of education/experience.  

Experience Qualifications

 Five (5) years of progressively responsible training program planning and/or implementation experience. 

Required Knowledge, Skills, and Abilities Demonstrated Business Communications Skills (verbal, written, presentation, listening, influencing, facilitating, negotiation, persuasion)

Demonstrated skills for providing adult learning/training, i.e., curriculum development and delivery

Demonstrated analytical, problem-solving, and resolution skills

Demonstrated organizational, planning, and project management skills

Demonstrated collaboration skills and the ability to work in a dynamic, team-oriented work environment

Ability to balance work between organizational priorities, current and future projects, and immediate training needs

Ability to develop, execute, and implement training plans and training programs for various levels, including employees and managers

Ability to be flexible and adapt to a changing environment

Familiarity, knowledge, and understanding of current training tools and techniques

Familiarity, knowledge, and understanding of Revenue Cycle operations and practices

Familiarity, knowledge, and understanding of training program dashboards and metrics

A working knowledge of Epic.

Ability to conduct needs assessment evaluations with managers to identify and define training needs of the department.

Ability to foster effective working relationships and build consensus.

Ability to plan, organize, prioritize, work independently, and meet deadlines.

Knowledge of principles and methods of curriculum design, adult education, training delivery, and measurement of results.

Ability to evaluate information and materials to be used in conducting and/or facilitating training, including curriculum design and the development or preparation of appropriate training materials.