Retention Team Leader

The role of Retention Team Leader is extremely important to our business. You will play a key role in supporting and retaining our existing UK Fuels clients by understanding their needs and providing tailored, value‑led solutions.

You will be responsible for leading, coaching and motivating a team of Retention Agents, while also remaining hands‑on with customers to drive retention, sales and service excellence.

We would love to welcome you to our Crewe Campus office, working hours of Monday-Friday 8:30am – 5:00pm. 

Your responsibilities day to day will be… 

• Lead, coach and support a team of Retention Agents to achieve individual and team targets
• Organise workflows, priorities and daily activity to ensure optimal performance
• Make a high volume of outbound calls to retain and service existing customers
• Build and maintain strong, positive relationships between Radius and our customers
• Act as a point of knowledge for Radius products and services, confidently answering customer and agent queries
• Drive customer retention through effective objections handling and solution‑based selling
• Capture customer feedback and turn insights into actions that improve performance and customer experience
• Identify opportunities to upsell and cross‑sell Radius products and services based on customer requirements
• Lead by example by consistently demonstrating excellent customer service and sales behaviours

What we’re looking for:

• Previous experience in a customer retention, sales or contact centre leadership role
• Strong coaching and people‑management skills
• Confident, clear communicator with a customer‑first mindset
• Target‑driven with a passion for retaining and growing customer relationships
• Able to work at pace while maintaining attention to detail

What do we expect of you? 

• Fuel account knowledge/experience in the industry is preferred. 
• Good communication skills and telephone manner 
• Driven approach to meet and exceed expectations of customers. 
• Basic understanding of Microsoft office programmes e.g. Excel 

What can we offer you?

With a generous incentive and benefit structure, it’s a great time to join Radius: 

• Well appointed, modern office with free gym on site, cafe, and break out rooms with Playstation 4 hub, table tennis and pool tables
• Excellent training and coaching in a friendly and supportive team working environment
• Set, daytime working hours - No evenings, weekends or bank holidays.
• Fantastic opportunities for ongoing development and progression
• Access to a free online physical and mental health platform
• 25 holiday days per year, plus bank holidays
• A friendly culture that mirrors our proposition to our customers. 
• A fast-growing organisation that defines itself as being agile and innovative
• A drive for continuous improvement, which you will be empowered to get behind from day one. 
• A commitment to building a working environment that values inclusivity, innovation, agility, and drive.
• And of course, you will be compensated competitively along with bonus potential and a good range of core benefits.

Still Curious?

If you feel we are a good match for each other, you can apply online now!

If you’d like to understand more about the role or life at Radius before applying, then please contact our talent team via [email protected].

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.

We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you

We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.

Diversity, Equality & Inclusion at Radius

Our global DEI networks champion LGBTQ+ inclusion, cultural diversity, women’s empowerment and mental health, neurodiversity and disability support.

We also offer:

• Global Female Health Policy & Female Health Champions
• Pregnancy Loss and Fertility Treatment Policies
• Endometriosis Friendly Employer (UK)
• Women-focused gym & female health events
• Mental Health First Aiders
• Disability Confident Committed Employer (Level 1)
• Race at Work Charter signatory
• Proud sponsor of Crewe Pride (4 years running) and Cheshire Pride Awards Corporate Supporter 2025
• Community network driving charity and volunteering initiatives, with 8 consecutive years of participation in the UK Challenge.
• Give as you earn scheme (payroll giving) and match funding

Next Steps

If you feel we are a good match for each other, you can apply online now!

If you’d like to understand more about the role or life at Radius before applying, then please contact our talent team via [email protected]

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.

We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.

We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.