Retention Specialist

TCP is committed to cultivating a diverse and inclusive team. However, we are not able to sponsor visas for this role.

About TCP (TimeClock Plus):

For more than 30 years, TCP has helped organizations engage their people by providing flexible, mobile timekeeping and workforce management solutions. Trusted by tens of thousands of customers and millions of users, TCP delivers best-in-class technology and personalized support to organizations of all sizes in the public and private sector to meet their complex timekeeping, employee scheduling, leave management and other workforce needs. Growth is happening and our vision for a successful future is clear - We'd love for you to join us on this journey! For more information on TCP, visit www.tcpsoftware.com or follow us on LinkedIn or Facebook.

As a Retention Specialist, you will be dedicated to building and maintaining strong client relationships ensuring that TCP is positioned to deliver on the services agreed upon that align with the client's goals, objectives, and expectations. We educate our clients, offer advice and suggestions, problem-solve, and advocate for them. Our success is measured by their success.

Requirements

• Manage and maintain a growing book of current business
• Act as the main point of contact for all accounts within your book of business
• Build long-term partnerships across your book of business
• Proactively contact active clients to enhance customer retention and provide support to your clients
• Educate clients on all existing and new product offerings
• Analyse and measure the client's success, as well as areas where there is room to optimize their campaign
• Identify opportunities to up-sell and cross-sell within the existing customer base.
• Ensure a high rate of renewal across the customer base.
• Proactively assess the churn risk and work with Sales and Success team to retain the business.

You are a strong fit for this role if you have:

• 1-2 years of experience in Customer Service or Customer Success
• CRM or Salesforce background is a plus
• Strong communication and follow up/follow-through skills
• Strong attention to detail Goal-oriented Commitment to excellent customer service
• Excellent written and verbal communication abilities Ability to prioritize and manage multiple responsibilities
• Ability to work night shifts.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Benefits

• Competitive salary based on experience
• PTO and Sick leaves
• In-Patient Health insurance
• Provident fund and EOBI
• The work/life setup you need to be successful
• A creative, collaborative, supportive environment that gives you the autonomy to explore new ideas, grow your skillset, and create outstanding results
• The opportunity to work with amazing talent in a fast-growing company that really values its team
• Company sponsored training, workshops, education, and team building.
• The chance to make a genuine impact on the company’s growth.
• Plenty of challenging work and the opportunity to stretch yourself.
• Every day you’ll get to work with amazing talent in a fast-growing company that really values their people.

TCP is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.