Retail Technical Support Agent

The merger of SOFTONE and ENTERSOFT has formed the largest provider of business software products and services in Greece. This newly unified organization now boasts over 1,500 employees and an extensive network of 700+ specialized partners, effectively serving a growing customer base of 90,000+ businesses across four countries (Greece, Cyprus, Bulgaria, and Romania).

With strong expertise, high specialization, and continuous investment in innovation, the new organization offers a comprehensive portfolio of digital solutions—ranging from ERP, CRM, HCM, and Accounting to Digital Commerce platforms, E-Invoicing services, solutions for freelancers and small businesses, ESG Reporting, E-Procurement, and industry-specific applications for retail, hospitality, and other sectors. These solutions provide high added value to businesses, actively supporting their digital transformation across all processes.

For more information, visit:
🌐 www.softone.gr
🌐 www.entersoft.gr

We are looking for a Retail Technical Support to join our high caliber team.

Your contribution to the success of the team

• Act as a contact to new and existing customers and resellers, answering questions ranging from support to setup, handling objections, provide advice and keeping them engaged in the process
• Advocate for customers by capturing and sharing feature requests and other feedback
• Demo or troubleshoot features through scheduled calls or video meetings
• Collaborate with the engineering and product teams on technical and operational aspects
• Perform training sessions for new and existing customers and partners
• Test and evaluate new hardware and POS devices

Your Qualifications & Competencies

• 3+ years of experience retail company
• Good knowledge of retail business
• Good knowledge of retail hardware (ECR and EFT)
• Very good knowledge of Windows and Android setup and configuration
• Excellent communication, negotiation and interpersonal skills
• Able to prioritize and multitask
• Passionate and eager to learn

Your Benefits:

We are growing our team with the vision of having top performers who contribute directly to the growth of the company. As a result, we offer:

💰Competitive remuneration package

❤️Private health insurance plan

🏠Hybrid working model

💯Opportunity to work alongside people who are always eager to mentor

🚍Transportation with company’s bus from central stations

📖 Funded training & development opportunities

🥪Catering food services