Retail Store Manager

The BRUNT flagship isn’t a traditional retail store, it’s a home base for the trades. A place where customers can walk in straight from a job site, try on gear built for real work, and talk with a team that understands their day-to-day. We’re building more than a place to shop, we’re creating a community hub where craftsmanship, grit, and pride in hard work come together through in-store events, local connections, and boots-on-the-ground experiences.

What You’ll Do: 

Reporting to the Retail Strategy & Operations Manager, the Store Manager will own the day-to-day leadership and performance of BRUNT’s first-ever flagship store. You’ll be responsible for bringing the BRUNT brand to life on the sales floor creating an environment where tradespeople feel welcome, understood, and confident in the gear they’re buying.

You’ll lead, coach, and develop a high-performing retail team while setting the standard for exceptional customer experience, operational excellence, and in-store culture. This includes overseeing staffing, scheduling, training, and performance management, as well as ensuring the store is always customer-ready, well-merchandised, and operating efficiently.

Above all, you’ll serve as the face of BRUNT in the community building relationships with local tradespeople, representing our values on the floor, and helping define what “great” looks like for BRUNT retail.

How You’ll Do It:

LEAD & DEVELOP

• Create a positive, collaborative environment where associates can thrive.
• Coach, train, and develop team members through consistent feedback and clear expectations.
• Support recruiting, hiring, and retaining strong talent while building a solid internal bench.
• Deliver effective new-hire training and partner with leadership on ongoing learning needs.

CUSTOMER EXPERIENCE 

• Foster an environment of genuine customer connection and high service standards.
• Lead by example as a customer-focused ambassador for the store.
• Utilize OMNI-channel tools and processes to enhance the overall shopping experience.

SALES & BUSINESS PERFORMANCE

• Analyze store trends and sales data to develop strategies that exceed sales and performance goals.
• Manage staffing, shrink, and expenses to support overall profitability.
• Build external partnerships and community relationships that drive store growth.

COMMUNITY & BRAND

• Engage with the local community through events and outreach.
• Encourage associates to share ideas that strengthen brand visibility and local impact.

VISUAL MERCHANDISING

• Plan and execute visual directives accurately and on time.
• Maintain strong visual standards through replenishment, sell-through, and marketing updates.
• Oversee store cleanliness, lighting, displays, and presentation details.

OPERATIONAL EXCELLENCE

• Ensure compliance with shipment, transfer, and restock processes.
• Uphold all loss-prevention and safety procedures.
• Communicate priorities clearly to balance operations, visuals, and service needs.
• Lead the team with adaptability as business needs evolve.

What You Need to Succeed:

• 3+ years of retail management experience
• Background in staffing, coaching, training, and developing teams
• Proven ability to drive sales, deliver financial results, and hire strong talent
• Exceptional leadership, customer service, and selling skills
• Strong organization, communication, and collaboration abilities
• Solid merchant instincts and a proactive, results-driven work style
• High integrity, honesty, and professionalism
• Proficient with POS systems and Microsoft Office
• Must be 18+ and able to reliably commute to the work location
• Full-time availability, including evenings, weekends, and holidays
• Ability to travel nationally up to 20%
• On-site role in a retail store environment
• Ability to stand, walk, bend, squat, and reach for extended periods, with or without reasonable accommodation.
• Able to lift 30–40 lbs. regularly, with or without reasonable accommodation.

In accordance with the Massachusetts Salary Range Transparency Law, we are providing the good-faith salary range for this position. The anticipated salary range for this role is: $60,000 – $70,000 per year. This range reflects the base salary that we reasonably expect to pay for this position at the time of posting. The actual compensation offered will depend on factors such as qualifications, experience, skills and budget. This role may also be eligible for additional compensation, including:

• Bonus eligibility
• Other incentive compensation, if applicable

WHY BRUNT?

At BRUNT, people come first. That’s why we support the whole employee.

This is how we do it: 

Financial Wellness

• Competitive compensation
• 401k and retirement plan assistance

Health & Wellbeing

• Dental and Vision 100% covered by BRUNT 
• Comprehensive medical benefits 
• Paid parental leave 

Professional Development

• Clear and transparent performance management process 
• Understanding how you can level up at BRUNT