Backcountry Outlet is a new retail division built on a simple idea: expert gear guidance paired with accessible pricing. It’s a place where seasoned skiers, first-time mountain bikers, and families alike can confidently gear up for what’s next. Our stores are powered by Gearheads who live the lifestyle—skiing, riding, hiking, and climbing—and bring that credibility to every customer interaction. This isn’t transactional retail; it’s about connecting people to the right gear, providing expert ski, snowboard, and bike services, and creating a reason to come back.
The ideal candidate should have a passion for outdoor activities and possess excellent communication and interpersonal skills.
We are looking for a dynamic and enthusiastic Gearhead (Sales Associate) to join our retail team. The successful candidate will be responsible for providing exceptional customer service, generating sales, and helping customers find the right outdoor gear and apparel for their needs.
What you get to do every day:
Partner with management team to identify shop priorities and meet store goals
Oversee and manage the repair and maintenance program of bike and ski/snowboard gear
Perform bike and ski/snowboards repairs and maintenance as needed
Build, assemble, and tune new bikes
Mount new skis and snowboards
Repair and tune customer’s bikes, skis and snowboards
Provide expert advice to customers on gear related matters, including gear recommendations, product fit and technical advice
Train and mentor shop techs
Manage inventory and ensure that all necessary parts and tools are available
Keep up to date with industry trends and developments
Work with the store team to develop and implement marketing strategies for shop related products and services
Assist on the sales floor as needed
Assist the Store Manager in opening and closing the store as needed.
Ensure the store is properly secured and alarm systems are functioning correctly
Manage cash and credit card transactions, and perform daily cash reconciliation
Other duties as assigned by the management team
What you bring to the role:
At least 3 years of experience as a bike and ski/snowboard tech or in a similar role
Strong knowledge of bike and ski/snowboard mechanics and repair
Excellent customer service and communication skills
Ability to work independently and manage a team
Passion for outdoor activities and a commitment to environmental stewardship
Availability to work weekends and holidays as needed
Physical Requirements:
Ability to communicate verbally and work cooperatively with associates and customers
Ability to remain standing for up to 5 hours at a time
Ability to move about the store coaching and directing associates; selling to customers and retrieving merchandise from stockroom or sales floor
Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise from stockroom or sales floor
Ability to lift and/or move merchandise weighing up to 50 lbs.
Ability to ascend/descend ladders to retrieve and/or move merchandise
Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse to accomplish work
Workweeks are expected to be between 46 and 48 hours with the ability to have a flexible schedule, including nights, weekends, and holidays
Regular and predictable attendance
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
The CSC family of brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial, state or local laws.
The CSC family of brands is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please contact [email protected].
