Retail Operations Specialist

OVERVIEW

The Retail Operations Supplies & Store Administration Specialist plays a critical role in ensuring seamless day to day operations across Alo’s global retail fleet. This role owns key administrative programs, manages essential store supplies, and supports operational excellence by driving efficiency, accuracy, and proactive service for our field teams. 

RESPONSIBILITIES  

Store Supply Management

• Administer and optimize store supply ordering tools, including catalogs, budgets, and inventory systems.
• Maintain up-to-date policies, procedures, and reference documentation for store operations.
• Update and evolve supply catalogs based on business needs, field feedback, and operational improvements.
• Monitor supply inventory levels and partner with cross-functional teams to forecast replenishment needs.
• Forecast and manage bulk purchases for company-owned supplies to prevent stockouts.
• Oversee purchase order and invoicing workflows related to store supplies.
• Manage daily and weekly approval processes, addressing exceptions with accuracy and urgency.
• Triage and resolve store supply tickets within defined SLAs.
• Partner with Distribution Centers and 3PLs to maintain supply accuracy and ensure on-time processing.
• Collaborate with the New Store Openings team to ensure new locations are equipped to brand and operational standards.

Store Administration

• Oversee the Ramp store credit card program, managing new and terminated employee workflows in partnership with Finance.
• Maintain and communicate Store T&E policies, ensuring compliance and visibility.
• Track and report on store credit card spend, auditing for exceptions and trends.
• Administer store parking and transit programs.
• Maintain and distribute the global store roster, ensuring accuracy in district alignments and contact details.
• Pivot to support other retail workflows, initiatives, and projects based on business need.

QUALIFICATIONS

• 1-2 years of experience in retail operations, preferably within a corporate or HQ environment.
• Strong organizational and multitasking skills; ability to adapt in a fast-paced, evolving environment.
• Collaborator with the ability to influence and build relationships across teams and vendors
• Excellent written and verbal communication skills, with a focus on clarity and professionalism.
• Proficiency in Microsoft Office Suite; experience with retail communication or task management platforms preferred.
• Demonstrated ability to manage complex workflows with attention to detail and follow-through.
• Ability to travel to Alo stores as needed.

The base salary range for this position is $75,000-$85,000 per year which represents the current range for the base salary for this exempt position. Please note that actual salaries will vary based on factors including but not limited to location, experience, and performance. As such, on occasion and when applicable, there is the possibility that the final, agreed-upon base salary may be outside of the upper end of the range. Please also note the range listed is just one component of the company’s total rewards package for exempt employees. Other rewards may include performance bonuses, long term incentives, a PTO policy, and many other progressive benefits.