Retail Operations Manager

Position purpose:

Reporting to step change our Retail Operations Manager Strategy and Execution with end state in mind to get our Beauty Advisor or Beauty Consultant (CEO = Customer Engagement Officer Organization) to be recognized as the best in class. He / She will draw on extensive knowledge of Retail Operations landscape, people management and functional areas of the business, forging dynamic relationships with business partners to achieve success.

Key responsibilities:

• Report to the General Manager and your responsibilities will include but are not limited to:
• Understanding the regional market needs and analyzing these data to devise and implement necessary procedures. Seek to apply and relevant innovation where necessary.
• Responsible for the overall success of retail operations driving sales, reinforcing operations, and store leadership management & development.
• Responsible for opening new doors, new product launches, the full encompassing details that this would entail including training and allocation of the space and location.
• Develop mid- and long-term strategies in order to achieve growth projections.
• Develop sales strategies for the region in both retail stores and digital channels.
• Manage all regional retail-related projects across the region to establish retail operations excellence.
• Formulating retail policies to accentuate the customer experience through developing and maintaining Retail Operations SOP to ensure best in class execution in stores.
• Ensure strong Operational stewardship, following guidelines deployed to market and executed in market while remaining competitive.
• Accountability of the retail partnership to optimize inventory improve processes and effectiveness within this side of the business.
• Working with stakeholders to establish excellent retail processes which are efficient and customer-centric.
• Ensuring all projects and policies confirm to Brand Value and local regulations. Collaborate with other division of the company to ensure Brand Value is upheld.
• Analyze and review store management team and Retail team's performance for career growth and succession planning.
• Identifying and communicating sales driver opportunities with marketing and merchandising teams
• Create and maintain strategic retail recruiting plans with clearly defined objectives, desired outcomes, and a calendar of events.
• Manage, supervise and coach Retail Store Managers in recruiting, hiring and training of Retail Supervisors and CEOs.
• Awareness and perfection of the merchandising in stores through auditing store for standards in sales, operations, customer service standards and merchandising as well as policies and procedures.
• Lead Mystery Shopping Programs in market to ensure high quality retail experience for our consumers.
• Be a strong partner to our Trainers to co-develop a holistic training curriculum to build CEO capabilities to achieve their goals.
• Develop strong partnerships with real partners management and negotiate best opportunities.

Requirements

• 5 to 8 years of experience in Sales and/or Marketing in the Beauty and Cosmetics industry
• Rich knowledge of Sales & Retail Operations is a must
• 3+ years of experience leading teams with strong people management skills.
• Knowledge & Experience in Beauty/Skincare/Prestige brands
• Very in-depth retail understanding and ability to influence with strong commercial awareness.
• Stock inventory management skills
• Excellent communication skills and ability to engage various audience across multi-cultures.
• Strong team player
• Strong commitment to continuous improvement.
• Innovative and strategic thinker
• Strong business acumen and analytical skills
• Results-oriented
• Digitally savvy
• Project management experience, command of project scheduling, milestones, and deliverables
• Ability to juggle multiple priorities and work in a fast-paced environment.
• Willing and ready to travel.

Benefits

AL , PH , Provident Fund, Group Insurance ,and Dental claims