Retail New Verticals Development Specialist

Background 

Wolt is a Finnish technology company and until recently, we’ve been best known for our food delivery platform. On our mobile app or website, customers can order their favorite meals from our restaurant partners, and either pick their food up or have it delivered by our courier partners.

 However, food delivery was just the start. We don’t want to just satisfy our customers’ hunger, but to deliver a wide variety of products and expand our platform to some cool retail shops, supermarkets, flowers, toys and other exciting products, all referred to as Retail.

Your main responsibility as a Retail Specialist, is to support retail partners in maximizing their success on our platform. This includes onboarding new partners, facilitating the integration of our app and services, and providing ongoing assistance. As the primary point of contact, you'll also create and design retail "menus" on the Wolt platform, ensuring optimal user experiences, handling retail KPIs and support tickets, and contributing to marketing campaigns.

What You'll Do:

  • Serve as the primary contact for retail partners.
  • Design engaging retail "menus" on the Wolt platform.
  • Proactively assist retail partners in enhancing their performance.
  • Train new partners on using our app, both on and off-site.
  • Resolve technical challenges faced by retail partners.
  • Assist retail partners with relevant updates, such as price adjustments and new product additions.
  • Manage retail KPIs and support tickets to ensure a seamless user experience.
  • Contribute to marketing campaigns targeting retail partners.
  • 1 to 3 years of experience in account management or customer success roles.Retail industry experience is a valuable bonus.
  • Strong technical skills and logical thinking, coupled with attention to detail and aesthetic sensibility.
  • Exceptional interpersonal skills with the ability to adapt communication to different audiences.
  • Structured, detail-oriented, and service-focused mindset.
  • Self-motivated with a passion for establishing a new vertical within the company.
  • Fluent proficiency in Hebrew, and English.

If you are excited about this new opportunity, then click below to apply and get the conversation going!
 

About WoltAt Wolt, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from couriers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.Wolt is part of DoorDash (NASDAQ:DASH) and was founded in 2014 in Helsinki. With its 7,000 employees, Wolt makes it incredibly easy to get your favorite restaurants and stores delivered to you. Wolt operates in 27 countries and 200+ cities across the EU and Middle East, enabling our users to order food and other things from 50,000 restaurants and stores, delivered by one of our 100,000 delivery partners. In May of 2022, Wolt was acquired by DoorDash. Founded in 2013, DoorDash is the largest on-demand local delivery platform in the United States. We currently connect over 20,000,000 customers each month in more than 7,000 cities with more than 500,000 local businesses and restaurants. We deliver almost everything: delicious food from restaurants, grocery products, alcohol, convenience items, flowers, pet food and other retail categories like home or electronics. We operate in the United States, Canada, Australia, and New Zealand...and with Wolt, now in 27 new markets across the EU and Middle East too!

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