Retail Marketing & Experience Lead

Petaling Jaya , Malaysia
full-time

TLDR

Drive an integrated retail, trade, and training strategy to deliver a seamless customer experience and elevate brand presence through unified execution.

Key Target of the job :

Drive an integrated retail, trade, and training strategy to deliver a seamless customer and partner experience.
Elevate brand presence and frontline engagement through unified execution and measurable impact.

 

Strategic Integration of Functions

- Consolidate Retail development, Engagement & Promotion, and Training & Consultation into one unified framework.

- Ensure all activities are aligned to deliver a consistent brand message and customer experience across channels.

Retail Marketing & Experience Design

- Strategize and plan retail marketing that enhance in‑store visibility, shopper engagement, and brand storytelling.

- Sustainable retail development in both quantity & quality perspective.

- Develop experiential initiatives (events, activations, digital touchpoints) that strengthen emotional connection with customers.

Promotion Planning & Execution Oversight

- Integrate promotional calendars to ensure consistency across channels.

- Drive innovative promotions that balance short‑term sales uplift with long‑term brand experience.

Training & Consultation Capability Development

- Oversee training programs for frontline staff, ensuring product knowledge, service quality, and brand values are embedded.

- Enlarge the scope to provide proper consultation to customers eventually.
 

Cross‑Functional Leadership & Performance Management

- Lead collaboration with other MKT functions (Product & Pricing, Digital MKT, Communication) and Sales team to optimize resource allocation and accelerate go‑to‑market execution.

- Monitor KPIs across retail, engagement & promotion and training & consultation functions, ensuring accountability and continuous improvement.

Budget Management

- Marketing PE Comm budget management as a main budget stakeholder (Regular report & alignment within MKT department and controlling, BA MKT)

 

 

 

- University degree in Business / General Management / Marketing.

- Minimum 10 years of experience in business development, marketing, retail involving strategy management functions.

- Experience in project or process which impacts on overall customer experience journey.

- Direct and indirect people leader to instill change and innovation.

- Experience with international company.

 

• At Continental, we let your ideas shape the future to make a meaningful difference in
the world, and to themselves.
• Opportunity to gain global experience and build networks from international mobility
across our vast organization.
• Competitive salary, bonuses and pension contributions. Beyond that, you’ll enjoy
generous leave, medical care and a highly competitively benefits package.
• We foster our people’s talent so they can master their career journeys and realize
their greatest potential.
• Open, inspiring and rewarding corporate culture
• Flexible working conditions that help you enjoy your work-life balance

Ready to drive with Continental? Take the first step and fill in the online application.

Benefits

Flexible Work Hours

Flexible working conditions that help you enjoy your work-life balance

Continental builds pioneering technologies and services focused on sustainable and connected mobility for both people and goods. Our solutions span vehicles, machines, traffic, and transportation, catering to a wide range of industries. With a strong emphasis on safety, efficiency, and intelligence, we stand out as a leader in the development of innovative automotive and tire technologies.

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