Retail Maintenance Support (Ingénieur)

Job Purpose:

Retail Maintenance Support assists the Retail Maintenance Manager for the maintenance of the Retail sites within VESN. More specifically, the role is to:

• To coordinate maintenance of Retail sites per Group/ Vivo maintenance management guidelines/ strategies
• To deliver maintenance of retail sites as per agreed SLA /KPIs
• To ensure that repair / maintenance of retail sites are done in line with Group/ Local government HSSE policies & safe practices.

• Support Retail Maintenance Manager in all projects.
• Ensure compliance with the Vivo HSSE policies and through them, by contractors.
• Support Retail Maintenance and Construction Engineer to drive and manage the strategic relationship with PMC at Market level.
• Provide the Scope of Work for maintenance works under his/her direct responsibility.
• Attend the monthly Performance Improvement meeting with PMC team to review the project/programme delivery including spent, milestones and HSSE and agree action plans to improve project/programme delivery performance.
• Escalate unresolved and systemic issues to the Retail Construction and Maintenance Engineer
• Ensure that any alterations and improvements done by the dealers are compliant with Shell standards
• Ensures smooth operations of Retail sites in terms of safety & operational requirements in such a way that risk to the business is minimized.
• Put in place service contracts for all maintenance categories
• Supervise maintenance works to ensure they are carried out within agreed quality and time
• Ensure maintenance SLA with Retail Operations are met at 100%
• Keep records of maintenance asset per group template (Equipment register template), and shall update records from time to time
• Identification and sharing of maintenance best practices
• Abide by HSSE & SGBP rules

Key Challenges:

• Ensure HSSE compliance in situations whereby maintenance contractors are working at sites located far away from the base and spread across the country.
• Ensure operational integrity of facilities (buildings) and commercial installations versus limited spend
• Deliver maintenance service level/ KPIs
• Continuously monitor and impulse contractors’ performance enhancement
• Ensure that critical equipment maintenance is fully performed in SAP

Job Knowledge, Skills & Experience:

Qualifications:

·       Engineering degree in Civil, Mechanical, or a related engineering discipline.

·       Proficient in the use of standard PC application programs.

Experience:

·       2 to 4 years of experience in the development and/or maintenance of retail / Industrial infrastructures.

·       Professional maintenance experience and a solid understanding of the Retail business are advantageous.

·       Recent graduates may also be considered.

·       Working knowledge of retail and plant engineering.

·       Familiarity with environmental standards applicable to retail facilities.

Good understanding of Shell’s HSSE policy and related requirements for development and maintenance activities.

Competencies:

• Champions Customer and Stakeholder Focus - Awareness
• Displays Interpersonal Effectiveness -  Awareness
• Apply Soil Investigation & Remediation -  Awareness
• Develop and Maintain Partner Relationship - Awareness
• Analyses and solves problems -  Knowledge
• Works and embeds change -  Awareness
• Retail Site Design -  Awareness
• Retail Equipment -  Awareness
• Design and Construction Optimization -  Awareness
• Execution/Delivery 3rd-party Relationship -  Skill
• HSSE in Maintenance -    Skill