Restoration Field Service Manager - Sacramento/Carmichael

Restoration Field Manager

Type: Full-Time, Permanent, Direct Hire
Location: Petaluma or Sacramento, CA
Reports to: Director of Operations
Travel: Regional within the greater SF Bay Area

*** Please ensure you read through the entire job posting to better understand the work model, expectations, requirements, location, compensation and qualification requirements for this role. ***

About Us:
Critical Control is a family-owned disaster recovery company based in Petaluma, CA, now serving clients nationwide. From day one, they focused on delivering exceptional service and building a company they’d be proud of. Today, Critical Control helps both residential and commercial clients recover from water damage, fires, and emergencies, and is trusted by governments and Fortune 500 companies for complex projects across the country.

With offices in Petaluma & Sacramento, CA, and expanding rapidly - You’ll join a team driven by strong core values, care for each other, and dedication to clients while making a real impact every single day.

About the job: Critical Control is searching for a dynamic and experienced Field Service Manager in Petaluma. As a Field Service Manager, you will play a critical role in overseeing operations, managing a talented team, and driving the branch's success in providing rapid and effective emergency response and restoration services. This is an opportunity to be a part of a company that makes a meaningful impact on the lives of those affected by disasters.

What you’ll do:

• You will lead, mentor, and motivate a team of emergency response and restoration professionals, fostering a culture of excellence, safety, and commitment to our mission.
• You will ensure the projects are executed efficiently and effectively, meeting or exceeding service standards and deadlines, while maintaining a strong focus on quality.
• You will build and maintain strong relationships with clients, ensuring their needs are met, and their expectations are exceeded.
• You will ensure that all projects adhere to relevant regulations and safety standards, fostering a culture of safety and compliance.
• You will implement key performance indicators and metrics to track and measure the project's performance, making data-driven decisions to drive improvements.
• You will represent Critical Control in the community, participating in local events and initiatives that enhance the company's reputation and presence.
• You will proactively identify areas for process improvement and innovation, leading initiatives to enhance the project's efficiency and service quality.

Requirements

• You have five or more years experience in emergency response, disaster recovery, or related service industries.
• You have strong leadership and team management skills
• You have exceptional communication and interpersonal skills, with the ability to build and maintain strong client relationships.
• You are knowledge of relevant regulations and safety standards.
• You have demonstrated problem-solving and decision-making abilities.
• You are proficient in Microsoft Office and other relevant software.
• You have availability for on-call duty as required.

Physical Requirements:

These requirements are representative of those that must be met by an employee to successfully perform the essential functions of this job, with or without reasonable accommodation:

• Able to stand, bend, kneel, reach, stoop, and occasionally lift and carry up to 50 lbs.
• Constantly operate a computer (including typing, reading).
• Frequently remain in a stationary position for extended periods of time.
• Constantly communicate in-person, virtually, and from a range of distances.
• Able to drive.

Benefits

Benefits:

• Employer-sponsored medical, dental, vision coverage 
• Personal wellness program
• Paid holidays, vacation, and sick time

Learning & Development:

• High growth potential as we grow
• E-learning training courses and Career pathing support
• Company-sponsored leadership and mentoring program

Other Perks:

• No micro-management
• Culture immersion events
• Company provided phone, laptop, and apparel
• Company vehicle (Dependent on position)

As a national employer, we consider numerous factors when determining compensation, including the specific job responsibilities, your geographical location, and your level of experience. For this role, we estimate a target pay range and budget of [Expected Base $70k - $90k + Bonus] per annum. 

Our commitment to equity, equal opportunity, inclusion, and diversity is part of our broader commitment to respecting fundamental human rights across our value chain. Critical Control is proud to be an Equal Opportunity Employer. The Company will consider for employment qualified applicants with arrest and conviction records.

Equal Opportunity Employer/Veterans/Disabled
For more information on Critical Control, please visit our website - www.criticalcontrol.co - or our social channels like LinkedIn. On our career site, you will find some of the key steps you can expect to guide you along the way.