Job Overview
BET99 is Canada's Premiere Online Sportsbook and Casino. Launched in 2020, we have consistently innovated the online gaming landscape every step of the way, exponentially growing our customer base and, in turn, our internal BET99 team! We’re a fast-paced company and are looking for individuals who live and breathe our core values: challenging the status quo, trust, transparency, integrity, and collaboration.
The Responsible Gambling Analyst will handle RG related escalations and support analysis of high-risk accounts to provide recommendations of intervention types.
Vacancy Status: New
Responsibilities:
- Handle RG related escalations from CS and VIP teams
- Undertake regular analysis of high risk accounts and recommend intervention types where appropriate
- Perform manual, tailored interventions by required channel(s) to high risk players
- Support the VIP team in handling RG related concerns seen in VIP communications or behaviours
- Continuously suggest procedural improvements to optimize department efficiency and achievement of objectives & key results
- Support the CS team with support tickets during peak times & ticket volume surges to ensure speedy ticket resolutions
- Appropriately escalate complex cases in a timely manner to management ensuring relevant stakeholders are correctly informed & included
- Take over live tickets from CS where a player is suspected of being in distress
- Help ensure RG related help centre articles are always up to date, accurate and relevant
Skills and Qualifications:
- Post‑secondary education in a related field or 1+ years’ relevant work experience.
- Strong analytical skills with proficiency in Excel and data/reporting tools.
- Excellent communication, attention to detail, and sound judgment when assessing player risk.
- Ability to work flexible hours including evenings, weekends and bank holidays
Nice to have:
- Experience in iGaming, particularly in RG, AML/ATF, risk, fraud, or customer operations, or similar in other regulated industries is a strong asset.
- French language ability is desirable but not essential.
Why Join BET99?
- Come for the career… stay for the culture.
- Time off that feels good - paid birthday off on us.
- Early access to leadership - meet the CEO in your first 30 days and see how your work truly makes an impact.
- Open-door leadership style - transparency and collaboration are core to how we operate.
- Built-in career acceleration - Mentorship Programs led by industry veterans.
- A community you’ll want to be part of - book clubs, monthly employee events, cross-team fun, and more.
- Bring a friend, earn a bonus - our referral program rewards great connections.
- Regular recognition programs - so your great work never goes unnoticed.
- Modern tools and tech - making your job smoother, not harder.
- A streamlined onboarding process - hit the ground running with confidence.
- A company that invests in long-term relationships, not quick wins.
Disclaimers:
This position does not use artificial intelligence during the hiring process.
