Research Operations Program Manager

Who is Blueprint? 

We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We’re bold, smart, agile, and fun. 

What does Blueprint do? 

Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. We connect strategy, business solutions, products, and services to transform and grow companies. 

Why Blueprint? 

At Blueprint, we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division, our multifaceted services team or you want to grow your career in human resources, your ability to make an impact is amplified when you join one of our teams. You’ll focus on solving unique business problems while gaining hands-on experience with the world’s best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint, you’ll have the opportunity to work with multiple clients and teams, such as data science and product development, all while learning, growing, and developing new solutions. We guarantee you won’t find a better place to work and thrive than at Blueprint. 

Research Operations Program Manager

In This Role

In this role, you will design, scale, and manage global research operations programs that enable a UX Research organization to operate efficiently and effectively. You will remove operational barriers to high-quality research by building systems, processes, and tools that support researchers throughout the research lifecycle. Partnering closely with researchers, research managers, and cross-functional teams, you will help ensure research insights are well-organized, accessible, and impactful across the organization.

You will thrive in a fast-paced, ambiguous environment, proactively identifying opportunities to streamline operations, improve tooling, and leverage automation and AI to modernize research practices.

 Key Responsibilities

Program & Process Management

• Design, implement, and scale research operations programs that reduce friction and improve researcher productivity.
• Develop and maintain operational systems for research reviews, audits, and customer engagement programs.
• Establish governance frameworks, scheduling protocols, and compliance processes to support research activities.
• Manage and evolve the team’s visual identity, documentation standards, and operational best practices.

Research Tools & Infrastructure

• Own and manage the research technology stack, including user research and feedback platforms.
• Oversee tool licensing, access management, training, vendor relationships, and budget allocation.
• Evaluate, pilot, and implement new tools, including AI-driven and automation solutions.
• Ensure research tooling complies with internal policies, security, and privacy standards.

Knowledge Management & Enablement

• Build and maintain systems for organizing, tagging, and sharing research insights.
• Manage research knowledge repositories, templates, guides, and best-practice documentation.
• Ensure internal knowledge platforms and SharePoint sites remain accurate and up to date.
• Improve discoverability of research outputs through search, tagging, and structured documentation.

Stakeholder & Vendor Engagement

• Partner with legal, procurement, finance, and security teams to streamline approvals and contracts.
• Develop clear communication strategies for research updates and operational changes.
• Manage vendor performance to ensure quality, compliance, and cost effectiveness.
• Scale research impact through enablement programs, newsletters, and internal communities.

Onboarding, Resource Allocation & Offboarding

• Facilitate onboarding for researchers and contractors, including tool access, process training, and knowledge orientation.
• Support project allocation and resource planning across research initiatives.
• Manage offboarding processes to ensure smooth transitions and preserve institutional knowledge.

Qualifications Required

• Bachelor’s or master’s degree in design, Human-Computer Interaction (HCI), UX, or a related field, or equivalent professional experience.
• 3+ years of experience in research operations, user research, or a closely related role.
• Proven ability to design, implement, and scale operational systems and processes.
• Strong project management skills with the ability to manage multiple initiatives simultaneously.
• Working knowledge of UX research methodologies and the end-to-end research lifecycle.
• Excellent communication and stakeholder management skills.

Preferred Qualifications

• Experience supporting research in enterprise or high-growth technology environments.
• Background in UX research, design research, or customer insights.
• Familiarity with legal, procurement, privacy, and compliance considerations for research.
• Experience managing research vendors, contracts, and budgets.
• Knowledge of research operations best practices and emerging trends.
• Interest in or experience leveraging automation and AI to improve research efficiency.

Salary Range 

Pay ranges vary based on multiple factors including, without limitation, skill sets, education, responsibilities, experience, and geographical market. The pay range for this position reflects geographic based ranges for Washington state: $90,000- $100,000 USD annually. The salary/wage and job title for this opening will be based on the selected candidate’s qualifications and experience and may be outside this range. 

Equal Opportunity Employer 

Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran/military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law. 

If you need assistance or a reasonable accommodation to complete the application process, please reach out to: [email protected] 

Blueprint believe in the importance of a healthy and happy team, which is why our comprehensive benefits package includes: 

• Medical, dental, and vision coverage 
• Flexible Spending Account 
• 401k program 
• Competitive PTO offerings 
• Parental Leave 
• Opportunities for professional growth and development 

Location: Remote