Research Operations Manager - Telegraph Recommended

Role purpose and overview

We are seeking a highly organised and detail-oriented Research Operations Manager to support our product testing initiatives.

This role will focus on two key areas:

• Operational leadership: managing and improving product testing logistics and workflows, ensuring efficiency, accuracy, and timely delivery across all testing phases.
• Data governance: supporting quantitative data management processes, ensuring high data quality, compliance, and effective use of insights to support product and research teams.

This position is ideal for someone who thrives in a fast-paced environment, is data-savvy, and enjoys operational coordination in support of product development and research.

You will have the opportunity to work on innovative initiatives in a fast-paced, cross-functional environment within a newspaper setting. This role will allow you to gain exposure to the complete product testing cycle, alongside analysing UK-specific consumer trends.

Key responsibilities

Operational Management

• Lead and manage the day-to-day operations of product testing, including planning, packaging, shipping, and tracking of test units across internal teams and external testers.
• Manage and track product inventory across internal and external storage locations to ensure availability.
• Oversee testing schedules, timelines, and milestones, identifying risks and implementing mitigation strategies.
• Continuously assess and refine operational processes, introducing tools and best practices to improve efficiency and accuracy.
• Manage contractors supporting product testing operations.

Data Management and Quality

• Collect, clean, and organise large volumes of test-related data from various sources, ensuring consistency and accuracy.
• Maintain detailed documentation of test activities, participant feedback, and data sets.
• Adhere to the Product Score System guidelines to ensure accurate score generation and tracking compliance.

Collaboration and Compliance

• Collaborate with cross-functional teams, including Editorial, Research, and the Telegraph Panel, to ensure the timely execution of testing protocols.
• Ensure compliance with data privacy, product safety, and internal standards.

Requirements

Essential:

• Previous work experience in research operations, data analysis, or a related technical role.
• Strong organisational skills with attention to detail and ability to manage multiple projects simultaneously.
• Proficiency in spreadsheets (Excel, Google Sheets) and basic data management tools.
• Comfort working with large datasets and maintaining accurate records.
• Excellent communication skills and a proactive, problem-solving attitude.

Desirable:

Familiarity with data analysis tools (e.g., Python, Airtable, or Tableau).

Academic experience in Psychology, Data Science, Business Analytics, Computer Science, or a technical/quantitative field.

Benefits

The nature of our industry means life at the Telegraph Media Group is fast-paced, demanding, and interesting. We also want it to be rewarding for everyone who works here by creating a suite of benefits that contribute to lifestyle choices and leisure activities. From dynamic working opportunities, medical cover, and parental leave (six months fully paid maternity leave and enhanced paternity/partner leave), to life assurance and season ticket loans, you can choose from a range of flexible benefits, designed to support your lifestyle and help you achieve a healthy work-life balance.