Research Insights & Operations Manager

Start Date: 2/23

Length- 10-12 months

Hourly Rate: $80

Hours- 30-40 hours a week

Location: Remote - Must be okay with working either PST or EST timezone

Project Overview

Are you an operations manager with research insights experience? The Client’s Insights Lab team is seeking a Research Insights & Operations Manager to support and scale centralized research programs that enable product and marketing teams across the organization. This role is a hybrid of research operations execution and lightweight quantitative research delivery, designed for someone who is highly process-driven, detail-oriented, and capable of translating research requests into clear, timely outputs.

This individual will manage two core research programs:

• A Qualitative Empathy Program focused on connecting internal stakeholders directly with consumers through 1:1 interviews (operationally driven)

• A Survey Research Program focused on rapid-turn, lightweight quantitative studies (execution + synthesis driven)

Success in this role requires strong operational discipline, comfort working with research vendors, and the ability to independently execute surveys end to end—while maintaining a strategic lens when synthesizing insights for stakeholders.

Key Responsibilities

Survey Research Program Management

• Independently translate business questions into short, well-structured survey questionnaires (typically 1–2 questions, ~15 minutes or less)

• Program surveys using established survey platforms and launch studies quickly to meet fast turnaround timelines

• Manage survey fieldwork, monitor data collection, and ensure data quality

• Clean and validate datasets upon completion

• Analyze results using basic quantitative techniques (frequencies, cross-tabs)

• Synthesize findings into concise, text-based memos that include key statistics, supporting quotes, and clear implications for strategy

• Leverage AI-assisted tools for open-ended response synthesis while applying judgment to validate, refine, and contextualize insights

Qualitative Research Operations (Empathy Program)

• Own day-to-day operations for a high-volume qualitative interview program that connects internal stakeholders directly with consumers

• Translate stakeholder requests into clear participant profiles and recruitment requirements

• Partner with external recruitment vendors to source participants that meet strict screening criteria

• Manage scheduling logistics end to end, including calendar coordination, reminders, confirmations, and follow-ups to minimize no-shows

• Ensure smooth execution of interviews by proactively identifying risks, flagging conflicts, and maintaining clear communication across all parties

• Provide best-practice guidance to stakeholders who are new to conducting user interviews (e.g., interview etiquette, questioning basics), as needed

• Note: This program is operationally focused and does not require formal qualitative reporting or deep synthesis

Research Operations & Stakeholder Enablement

• Serve as the primary point of contact for research program execution and status updates

• Maintain predictable research cadences and workflows to support recurring stakeholder needs

• Balance multiple concurrent requests across teams while keeping timelines, dependencies, and deliverables on track

• Apply strong process thinking to continuously improve efficiency, clarity, and reliability of research operations

• Ensure stakeholders understand what is feasible, appropriate, and actionable given the research method and timeline

Required Qualifications

• Experience: 4–6 years of experience in research operations, UX research, consumer insights, or a research agency environment

• Research agency background (strongly preferred nice to have): Prior experience at a research agency or consultancy, with formal training in research fundamentals

• Operational excellence: Demonstrated ability to manage complex workflows, scheduling, and vendor coordination with a high level of accuracy and follow-through

• Quantitative research execution: Hands-on experience writing questionnaires, programming surveys, monitoring fieldwork, and delivering rapid-turn insights

• Analytical thinking: Comfort working with survey data and synthesizing findings into clear, compelling narratives for non-research audiences

• Process orientation: Highly organized, execution-focused, and able to manage competing priorities without losing attention to detail

• Stakeholder support mindset: Comfortable enabling others—providing structure, clarity, and guidance without overcomplicating the work

Additional Skills & Attributes

• Ability to operate independently with minimal oversight

• You are a go-getter, who can adjust quickly to change with a great personality while doing so

• Strong written communication skills, particularly for insight memos and summaries

• Comfortable working with distributed teams across time zones

• Pragmatic, hands-on approach with the ability to zoom out to understand broader business context

We Are Rosie provides strategic consulting and talent solutions for the marketing industry. We partner with more than 200 of the world’s biggest brands and agencies to help them solve unique marketing challenges with the best people, swiftly and at scale. Founded by former advertising executive Stephanie Nadi Olson in 2018, We Are Rosie is on a mission to redefine how marketing works, with an inclusive, human-centric approach that’s better for business and better for marketers. Our company has been recognized as an industry trailblazer and earned many accolades, including being named to the 2023 Global Top 100 Inspiring Workplaces, the Inc. 5000 2022, and Adweek’s Fastest Growing Agencies in 2021.
 

We Are Rosie is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, age, national origin, ancestry, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or ​expression, veteran status, marital status, or any other status protected under federal, state, or local law.