Repair Specialist

About Tailos:
Tailos revolutionizes the commercial cleaning industry with Rosie, our AI-powered commercial robot vacuum. Join our innovative team and play a critical role in maintaining and optimizing our cutting-edge technology.

Position Summary:

We are seeking a detail-oriented Service Technician for a temporary 1099 contractor role (3-month assignment) with the opportunity to convert to a full-time employee based on performance and business needs.

The ideal candidate has hands-on experience repairing PC equipment or similar devices and is comfortable managing a variety of repair, maintenance, shipping, and receiving tasks. This role includes organizing and triaging equipment, performing repairs, handling parts and inventory, and maintaining meticulous records to keep operations running smoothly.

You’ll be supporting a team that is revolutionizing the commercial cleaning industry with Rosie, our AI-powered commercial robot vacuum. Join our innovative Austin-based team and play a key role in maintaining and optimizing our cutting-edge technology during this critical period of growth.

Position Summary:
We seek a detail-oriented Service Technician to join our Austin, Texas team. The ideal candidate has hands-on experience repairing PC equipment or similar devices and is comfortable managing various repair and maintenance tasks as well as shipping and receiving tasks. This role involves organizing and triaging equipment, performing repairs, and maintaining meticulous records to ensure the efficiency and effectiveness of our operations.

Qualifications

Key Responsibilities 

• Equipment Repair: Diagnose, repair, and replace components for Rosie robot vacuums and associated equipment.
• Organizing & Triaging: Manage incoming repair requests, prioritize tasks, and ensure timely resolution.
• Shipping & Receiving: Handle the intake and dispatch of Rosie units and components. This includes verifying incoming shipments, logging serial numbers, inspecting for damage, and preparing outgoing packages with accurate labeling and documentation.
• Cleaning & Disinfecting: Perform thorough cleaning and disinfection of devices during the repair process.
• Testing: Conduct minimal functional testing using our built-in diagnostic application.
• Component Installation: Install new hardware components as part of repair or upgrade procedures.
• Packaging: Ensure repaired units are properly packaged and ready for shipment or redeployment.
• Data Management: Track repair procedures, time spent, and outcomes in asset management software.
• Additional tasks as necessary.
  

Experience:

• Demonstrated experience repairing PC equipment or comparable devices (e.g., consumer electronics, robotics, small machinery).
• Familiarity with asset management or tracking software is a plus.
•  Shipping and Receiving experience helpful.

 Physical Requirements:

•  Ability to lift up to 50 pounds repeatedly.
•  Comfortable standing, bending, and working in a warehouse or lab environment for extended periods.

Skills:

• Excellent troubleshooting and problem-solving skills.
• Strong organizational and time management abilities.
• Attention to detail and accuracy in documentation and repairs.

Why Join Tailos?

Be part of a forward-thinking team driving innovation in the commercial cleaning space. Opportunity to work hands-on with advanced robotics technology. Competitive pay and benefits package.

Application Instructions:

If you’re passionate about technology, have a knack for repairs, and want to contribute to a dynamic team, we’d love to hear from you! Apply today and join Tailos in reshaping the future of commercial cleaning.