Renewals Specialist – Growth
About the Role
We are seeking a highly driven and detail-oriented Renewals Specialist to join our team, focusing on securing and maximizing the retention of our valuable mid-market customers ($50M–$1B in revenue). You will be the crucial point-person responsible for the entire renewal process, ensuring continuity of service, mitigating churn risk, and maintaining high customer satisfaction as contracts approach expiration. Given the complexity of our end-to-end solution, your ability to articulate realized value and navigate commercial discussions will be key to meeting our ambitious retention goals.
What You’ll Do
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Own the Renewal Lifecycle: Manage a dedicated portfolio of mid-market accounts, proactively initiating, negotiating, and closing all renewal opportunities to meet or exceed retention targets.
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Mitigate Churn Risk: Systematically monitor account health, usage data, and customer feedback to identify at-risk accounts well in advance of the renewal date and collaborate with Customer Success Managers (CSMs) to execute necessary intervention plans.
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Drive Timely Execution: Ensure a seamless and efficient renewal process by accurately quoting, drafting contracts, handling price negotiations, and finalizing paperwork in accordance with company standards and deadlines.
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Articulate Value: Partner closely with CSMs to ensure customers have a clear understanding of the value they have received from our solution throughout the contract term, justifying the investment and potential price adjustments.
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Process Improvement: Utilize AI and modern sales/customer success tools to analyze renewal trends, forecast accurately, identify process bottlenecks, and recommend improvements to enhance renewal efficiency and predictability.
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Internal Collaboration: Act as the commercial liaison between the customer, legal, finance, and the Customer Success team to resolve any blockers or complex contract issues related to the renewal.
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Upsell Identification (Secondary): While the primary focus is retention, you will identify and flag any strong upsell or expansion opportunities to the appropriate Account Manager or Sales team member.
What We’re Looking For
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Proven Renewals Experience: Demonstrated success in managing and closing a high-volume portfolio of SaaS or B2B tech contract renewals, preferably within the mid-market segment.
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Quota Achievement: Ability to consistently deliver against challenging renewal and gross retention quotas, with a strong track record of minimizing churn and securing timely commitments.
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Commercial Acumen: Strong negotiation and commercial skills, capable of handling sensitive pricing discussions and complex contract terms while preserving the customer relationship.
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Analytical and Detail-Oriented: Exceptional organizational skills and attention to detail, necessary for accurate forecasting, meticulous contract management, and efficient portfolio prioritization.
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Tech-Forward: Required: Demonstrated ability to quickly adopt and use AI tools to enhance client engagement, analyze contract trends, forecast accurately, and optimize the renewal strategy.
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Communication Skills: Clear, confident, and consultative communication style, enabling effective engagement with customer procurement and executive stakeholders.
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Industry experience in data, SaaS, or B2B technology is highly preferred.
Why This Role Might Be Right for You
- You are driven by the challenge of protecting and growing the recurring revenue base—you view retention as the highest form of growth.
- You thrive in a fast-paced environment where you can systematically manage a pipeline of upcoming deadlines and critical tasks.
- You excel at balancing commercial rigor with customer empathy, ensuring a positive outcome for both the customer and the business.
- You seek a role where your organizational skills and attention to detail are central to your success.
